Salesforce Service Cloud Product Manager
Skills
- Salesforce Service Cloud experience
- Digital product management experience
- Knowledge of Agile frameworks
- Strong communication skills
- Project management skills
Responsibilities
- Implement and scale Salesforce Service Cloud platform
- Collaborate with stakeholders and end users on business outcome requirements
- Monitor user feedback for platform improvements
- Foster user adoption through effective training initiatives
- Identify opportunities for Service Cloud enhancements
- Create and manage the Service Cloud feature roadmap
- Provide ongoing support to end-users
- Manage feature backlog
Education
- Bachelor’s degree in Business, Computer Science, or Information Technology
Benefits
- Comprehensive medical, dental, and vision plans
- Generous PTO plans and company holiday calendar
- 16 weeks paid Caregiver & Wellness Leave
- Mental Health Resources available 24/7
- Company-funded commuter benefits
Average salary estimate
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