Associate -Digital Product Operations - job 2 of 10

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking payments to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a varied community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. It begins with a Card Member using their American Express Card at one of our millions of Merchants around the world—the rest is up to us! Working for American Express will improve your brand enriching your experience and benefits.

The Network and Acquirer Solutions (NAS) team is at the heart of American Express—powering millions of transactions through our global payments processing network, which we develop and grow. NAS represents an outstanding opportunity within American Express. We work across almost every business unit within the organization as well as establish relationships with external partners, providers, and key industry representatives. We are known to be intellectually curious and problem solvers as we take on the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your abilities, experience, industry skills, while giving you the chance to be part of driving business growth and helping deliver on our brand promise of trust, security, and service.

As an Associate of Digital Product Operations on the Network Partner and Product Enablement team, you will be responsible for the onboarding and certifying of new & existing customers to American Express payment products and issuer personalization infrastructures. These may include, but are not limit to: magstripe, EMV chip contact, contactless and dual interface cards and other form factors, Mobile and HCE, including Trusted Service Managers (TSM), Secure Elements (SE), handsets, HCE applets and cloud solutions. These activities ensure that a partner is validated for their related product and industrialization certification, as well as it ensures that they are following the documented EMV & AMEX specifications. The successful candidate will also provide needed overviews to American Express NAS network products, capabilities and policies to external and internal customers which help our partners benefit from our product suite to grow their business!

Responsibilities

• Must have hands-on testing experience with at least one PVT (Personalization Validation Tool) widely used in the market, EMV profile generation, and creation of test profiles and be able to demonstrate this during the interview process
• Performing Level 3 personalization certification projects for EMV Cards & Mobile Wallets.
• Performing industrialization certification projects.
• Strong knowledge of EMV Level 2/3, including specification, consultancy and troubleshooting of related activities.
• Support the testing and deployment of the personalization certification web based applications and tools.
• Develop and maintain relationships with multiple internal customers, to ensure a proactive understanding of the certification and deployment process.
• Support and provide consultancy to our external customers about our certification processes and tools.
• Support the upgrade of our personalization tools, processes, and documentation whenever changes are required by regulation, new product launches, and developments in the industry.
• Ensure efficient process controls, and governance.

Qualifications & Attributes

• Spanish language is must, as this position is supporting the Latin American markets.
• Knowledge of payment / card industry technology. Preferred knowledge of American Express Network products.
• Can readily understand the EMV & Amex  specifications, decipher the contents and use that knowledge to enhance and expedite the personalization certification & processes. Can independently identify root causes that can arise during certification & resolve them.
• Strong analytical & problem-solving skills with an ability to interpret trends and assist in resolving issues.
• Positive relationship management and collaboration skills to influence without authority, both internally and externally, across multiple international territories, and with different cultural considerations.
• Flexibility and resilience to operate within a fast paced and dynamic environment and prioritize multiple projects simultaneously.
• Must be able to communicate effectively with external business partners and internal teams. Proven oral and written communication skills.
• Ability to recognize opportunities for process improvements and to lead taking them forward.
• Self-motivated, with growth mindset, and results driven oriented. Must have the ability to work without supervision in a matrix organization, demonstrating strong teamwork.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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