Senior Director, Technical Product Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Team
Join the Global Cloud Services organization and lead the Technical Product Management team. Bring your expertise in leading the product strategy for Public Cloud markets, Global Public Sector customers with an exceptional team. Work with experienced product managers, go-to-market professionals, sales, solution consultants, and pricing experts to create and capture immense value.

Role
In this unique role, you will evolve and execute strategic customer markets in conjunction with the Global Public Cloud strategy to scale ServiceNow to a 16B+ company. ServiceNow is already a leading provider of platform and industry solutions for many US federal (civilian and DoD), state and local agencies and is expanding to new public sector markets globally. This role is highly collaborative, working actively across the globe, all business units (BUs) in ServiceNow, and our ecosystem of partners. 

You will work closely with stakeholders across our business, product, engineering and purchasing teams to understand their requirements, and the technical governance standards we must meet; you will be familiar with industry trends and best practices; you will use your knowledge and experience to take all of that information and use it to lead with your product management team in partnership with our infrastructure engineering teams and build roadmaps that support engineering and platform ambition. You will be responsible for ensuring that the product management team is setup to successfully drive execution against that roadmap; you will provide leadership of deeply technical projects in a complex, fast-paced environment.
 

What you get to do in this role:
•    Develop strategy and business cases, create and execute multi-year roadmaps focused on how to bring the ServiceNow experience to regulated/regional environments and hyperscaler partners
•    Lead a team of product managers, business analysts, and strategists globally while partnering with cross functional teams including outbound product management, engineering, and architecture to formulate product strategy and execute on product roadmap
•    Engage business and product stakeholders across the company, get buy-in, manage communications, expectations and dependencies
•    Define key business and product success metrics and outcomes.  This requires deep understanding of the ServiceNow experience, and data driven perspective to prioritize how/if it needs to modified to bring the experience regulated/regional markets and hyperscaler platforms.
•    Ensure data residency, data compliance, sovereignty, cybersecurity, compliance, and privacy for public cloud customers
•    Develop a GTM strategy by working closely with sales, finance, capacity planning, and other teams. 
•    Establish the rigor necessary to drive effective business reviews.
•    Stakeholder Engagement: Act as a key liaison with senior leadership, clients, and partners to communicate vision, progress, and results.
•    Performance Measurement: Establish KPIs and metrics to evaluate product success, making data-driven decisions to optimize outcomes.
 

•   Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

•    Strategic and business mindset, experience in product strategy demonstrating customer value and shareholder outcomes
•    Experience, comfort and demonstrated results in leading an “overlay” product management function.  This requires directly driving the requirements and roadmap for the areas that are specific to regulated/regional markets and hyperscaler platforms, and managing through influence when platform/application investment is required to achieve the desired result.
•    Exceptional people leadership, communication, and stakeholders' management through influence, logic and empathy
•    Entrepreneurial drive: self-starter, able to navigate high degree of uncertainty
•    Strong prioritization skills and discipline to focus on high impact activities
•    10+ years of enterprise application product management experience – at least 5 years in SaaS. Ideally ServiceNow Platform.
•    5+ years of experience with AWS, Azure, or GCP (having more than one is ideal)
•    5+ years of experience in formulating high level product and GTM strategy. 
•    Excellent written and verbal communication skills, incl. compelling on stage presentation persona. 
•    Ability to be both hands on as well as driving a team to innovate at scale. 
•    Excellent leadership skills, with the ability to set a vision and energize teams towards a common mission. 
•    Successfully led multi-level product organizations 

For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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