Principal Software Engineer - JVM Ecosystem - job 1 of 3

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• As a Principal Software Engineer on our Platform Runtime team, you'll drive the evolution of our high-performance JVM runtime. This is your chance to push boundaries with profile-guided optimizations and ensure a rock-solid, reliable platform.
• You'll own critical initiatives, collaborating with Platform Architects and Product Management to define the future of our scalable platform.
• This pivotal role offers the opportunity to make a global impact on one of the company's most important projects, shaping innovation in a fast-paced environment and partnering with cross-functional teams to deliver cutting-edge platform features.'
• Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability
• Communicate technical decisions (architecture and design) to business and engineering

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• In using AI Productivity tools such as Windsurf, Cursor, Etc
• Passion for software development, problem solving, coaching and mentoring other software engineers 

• Expert-level understanding of Java, object-oriented design, and best practices for modular software.

• Deep experience with web technologies, scalable backend application development, and protocols

• Proven track record of successfully completing complex projects on time

• Skilled in troubleshooting difficult production issues across the stack (concurrency, memory leaks, network problems)

• Significant contributions to OpenJDK are highly valued

• High energy and an aptitude for learning new technologies
• 10+ years of experience in designing & implementing user experience and server-side application frameworks 
•  Exceptional Java and JavaScript skills
• Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications
• Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies
• Knowledge of web user interface unit testing, profiling, and code tuning
• Exceptional problem- solving skills
• Self-starter with a quick learning curve 
• Strong written and verbal communication

JV21

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

​​​​​​​Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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