Senior Manager, Sales Finance - job 1 of 3

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

This is a highly visible role leading Sales Finance for Commissions with senior stakeholders across Sales, HR, Sales Compensation, Legal, Operations, and Finance.

• Develop and manage the annual commission budget, one of the largest budgets at ServiceNow, by partnering with accounting to track actuals throughout the year, providing regular updates and proposing adjustments if necessary
• Manage and lead a team of 1-2 experienced analysts 
• Analyze sales performance and special incentive ROI, ensuring they are in line with expectations. Provide insights into performance trends and opportunities for improvement.
• Own the content for the quarterly CFO compensation review by sharing important insights to drive decision making
• Work closely with Sales Operations and HR to develop and model Sales Compensation plans that align with company goals, sales targets, and performance metrics.
• Work with sales, operations, and accounting teams to maintain accurate data related to commissions, ensuring the integration of multiple systems (e.g., CRM, compensation management platforms) and data sources.
• Identify opportunities for process improvements and automation in commission reporting, calculation, and reporting.
• Provide ad-hoc financial analysis and reporting on sales compensation, including the impact of changes in compensation structures, special incentives, and sales performance 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor's degree in accounting, finance, economics, or related field (MBA and/or CPA is a plus)
• 10+ years of experience in financial planning & analysis (FP&A), consulting, investment banking, or related finance roles.
• 2+ years of people management and/or team mentorship experience
• Advanced proficiency in Excel, with the ability to manage large datasets, create complex formulas, and automate processes.
• Experience with financial systems (e.g., SAP, Anaplan, Varicent) and BI tools (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills with the ability to work effectively across teams.
• Demonstrated ability to manage multiple priorities, especially during busy periods like period-end, annual planning, and long-range planning processes
• A developed sense of ownership with pride in work integrity, quality, timeliness, and accuracy

For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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