Sr. Information Systems Engineer - Linux - job 1 of 2

Sr Information Systems Engineer-Linux - Remote or Hybrid | Cary, NC

Nice to meet you!  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job

SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services. Additionally, the Infrastructure as a Service (IaaS) team works with other SAS IT teams to improve our service catalog offerings to our customers including helping to implement next generation technologies.

As a Sr Information Systems Engineer- Linux, you will:

As an Sr Information Systems Engineer-Linux in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support internal and external customers in our hosted & internal environment.  You will help design, implement, and support a large heterogeneous computing environment.  You will be responsible for helping to maintain Service Level Agreements and Operational Level Agreements, and improve the performance, reliability, and standardization of our hosted & internal solutions.

 Primary responsibilities for this role include: 

• Perform daily administration activities for all Infrastructure as a Service (IaaS) servers including analyzing, installing, modifying Operating Systems, storage, applications, backups and account administration.
• Assists with the planning (implementation and ongoing usage/forecasting/trending), design, setup and troubleshooting of such items as Operating Systems, systems management software, security software, backup software, productivity applications.
• Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
• Interface with other SAS groups and departments to enhance the environment or resolve pending issues.
• Maintaining knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices. 
• Troubleshoot hardware, software, or performance problems. 
• Develop step-by-step documentation for system support tasks.
• Technical Debt refreshes
• Security updates
• Instance and environment decommissions.
• To work with the Compliance team for audit evidence, benchmarks, and other compliance requirements for our regulated hosting environments 
• To work with Azure APIs for automation/integration of standard, supported services
• Work with and configure Red Hat Satellite for deployments and management

Required qualifications

• US Citizen required. 
• Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field 
• Minimum 8+ years of experience as an Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment 
• Excellent troubleshooting skills on MS Windows Server Redhat Linux, VMware  
• Knowledge of operating systems, utilities, services, and editors for Windows Server & Redhat Linux 
• Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades 
• Experience in scripting languages (PowerShell, Python, Bash etc) & automation tools.
• Good working knowledge of cloud infrastructure (AWS, Azure etc.)
• Participation in a 24x7 on-call rotation schedule. 
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred qualifications

• Collaborative team experience with superior problem-solving skills 
• Ability to triage requests with multiple admin resource groups
• Understanding best practices around information security and data privacy in relation to system access and availability
• Experience with DevOps tools will be an added advantage

World-class benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans. 
• Medical plan options include…
  • PPO with low annual deductible and copays. 
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center). 
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge! 
• An industry-leading 401k plan. 
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1. 
• Volunteer Time Off, parental leave and unlimited paid sick days. 
• Generous childcare benefits for all full-time employees 

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Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].

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