Customer Service Representative

Description

About Vantage Aviation:

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menus of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.

Vantage Aviation at Monaco Air Duluth is a 7-day per week operation and is looking for team members who are excited to work in Aviation and can deliver world-class customer service to our clients. 

Requirements

Position Summary:

The Customer Service Representative position is responsible for day-to-day front desk interaction with aviation customers. This includes a variety of duties that are essential to the success of the fixed base operation (FBO). Our priority is unmatched customer service; however, our CSRs daily tasks involve computer usage, radio communications and a high level of focus in a busy and exciting setting.

We are looking to fill a Full-Time position (40 hours per week) Monday thru Friday with weekend shift(s), night shift(s), and Holiday shift(s) depending on availability and scheduling needs with the Department.

Duties/Expectations:

• Greet and welcome everyone to Monaco Air, providing customers with professional service and assistance.
• Accurately receive, dispatch and process customer purchases and fuel transactions
• Work closely with pilots and team member to ensure all customer service needs are met and/or exceeded.
• Maintain a working knowledge of the facilities, services and the surrounding areas.
• Replenish supplies in adherence to the Vantage standard, including but not limited to complimentary beverages and supplies.
• Other duties as assigned.

Preferred Qualifications:

• Competent Multi-tasker
• Experience with telephone, computer, cash register, Point-of-Sale equipment.
• Ability to maintain records in a well-organized manner.
• Excellent verbal and written skills.
• Education and Experience – High School Diploma or equivalent, some college preferred.
• Ability to comprehend/perform basic math functions.
• 1+ year experience in hospitality or related field