Dispatcher
Overview
Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers.
We are seeking applicants for our Dispatch team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Work closely with schedules of technicians in order to prioritize service calls as needed for maximum efficiency in getting the right technicians to the most appropriate calls in the most time effective manner.
- Handle customer inquiries and complains
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in dispatching, customer service, sales, or related fields
- Service Titan experience Highly sought!
- Ability to build rapport with technicians and clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to work in stressful situations
- Excellent written and verbal communication skills
Benefits of Joining our team!
- Weekly Payroll Year Round
- Hourly pay + Incentives
- Vacation pay
- Continuing education
- We promote from within
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 6 Paid Holidays per year
- Life Insurance
- Plans for Life, accident, cancer, hospitalization, short term disability insurance
- Company pays for Long-Term Disability coverage for all employees
- matching 401K
Thank you for reviewing our opportunity, for immediate consideration please click the Apply button. Equal Opportunity Employer, including disabled and veterans.
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Jon Wayne Service Company is the largest and fastest growing service and replacement company in the San Antonio market, with an excellent reputation for performance and as a place to work. The company cares about its employees, and insists that em...
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