Customer Support Specialist
Skills
- Outstanding communication skills
- Proficiency with Zendesk
- Effective inventory management skills
- Problem-solving abilities
- Customer service passion
Responsibilities
- Primary point of contact for customer inquiries through Zendesk
- Resolve user issues related to account queries and app navigation
- Support monthly pod ordering processes
- Contribute to supply chain forecasting for customer needs
- Maintain customer support knowledge base and procedures
- Develop support scripts and update training materials
- Collaborate with cross-functional teams to relay customer feedback
Education
- High school diploma or equivalent
- Further education preferred
Benefits
- 100% self and 75% of dependent Medical, Dental, & Vision Insurance
- Company-paid Disability, Life, and AD&D Insurance
- 401K with employer contributions
- Unlimited Flexible Vacation Policy
- 12 weeks paid Parental Leave
- Diversity-driven company culture
Average salary estimate
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