Customer Success Manager

About Verse Medical

We’re building the software infrastructure that enables hospital-quality care, at home. As healthcare costs have increased, the patient’s home has become incredibly important as a site of care.

Yet, patients recovering at home are highly underserved. Patients can only get better at home if they receive the high-quality care that they need reliably. The existing in-home care process involves a patchwork of different vendors, all connected through faxes and phone calls. We’re building modern, robust software that solves this challenge. We currently operate across 49 states with most of the largest health systems in the US.

We’re a Series B company, backed by some of the best investors in technology and healthcare including SignalFire and Sapphire Ventures. We have ambitious expansion plans, so it’s a particularly exciting time to join the company as we’re aggressively expanding the team.

The Team

Customer Success makes sure that our customers have a great user experience. The team plays a critical role in the company’s long-term success by building close relationships with clinics, maintaining customer satisfaction, expanding usage, and preventing churn.

• Managing a portfolio of Verse accounts (clinic and hospital users).
• Manage the handoff process from the sales team & quarterly business reviews to enable our customers to achieve their goals with Verse.
• Resolve high priority and high impact issues in tandem with our operations team.
• Identify growth opportunities within accounts to execute on expansion.
• Implement new processes within Customer Success that enable us to scale the function.
• Monitor and mitigate account churn.
• Collaborate with customers to ensure timely and compliant documentation for successful insurance billing.

• 1-2 years in a customer success role in the software or healthtech domain.
• Excellent interpersonal & communication skills, both written and verbal.
• Well-organized with high attention to detail, a resourceful problem solver, and can manage multiple work streams.
• Comfort working in a phone-driven environment.
• Experience managing and triaging issues from various accounts.
• Ability to manage ambiguity and competing priorities.
• Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite).

• Fast career progression. We’re at an inflection point as a company and want our team members to grow with us.
• Work in a low bureaucracy environment that allows you to do your job well.
• Competitive compensation.
• 100% premium covered for health insurance.
• 401(k) (no match).

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Verse Medical.