Customer Success Manager - job 1 of 2
Skills
- 5+ years experience in CSM at a SaaS company.
- Ability to manage high-touch relationships.
- Proficiency in data analysis and presentation.
- Strong ownership of book of business.
- Natural curiosity and eagerness to learn.
Responsibilities
- Establish trusted advisor relationships with customer executive sponsors.
- Track progress toward customer goals during regular meetings.
- Provide product-oriented recommendations to customers.
- Deliver Executive Business Reviews focused on insights and recommendations.
- Identify blockers to client success and develop mitigation strategies.
- Address customer inquiries quickly and manage requests.
- Conduct regular health checks to identify risks.
- Provide feedback to the Product team.
Education
- Bachelor's degree in a relevant field.
Benefits
- Competitive salary with OTE range of $125,000 to $150,000.
- 20 days PTO plus 4 company reset days.
- Comprehensive health insurance and life insurance.
- Hybrid working arrangement.
- Learning subsidy and study leave.
- Wellbeing program and stipends.
Average salary estimate
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