Women's Imaging Front Office Assistant

Description

With over 60 years of service to the community as the premier imaging center in Tallahassee, we continue to grow and thrive. We are seeking a Front Office Assistant to join our Women's Imaging Center team. 

This position works full-time - 8 am to 5 pm - and is benefits-eligible. 

This position includes:

Excellent health coverage (CHP) with low monthly employee premiums

10.3% 401K/Pension contribution with no match requirements

23 days of paid time off accrued during first year of employment

GENERAL SUMMARY OF DUTIES:

Responsible for greeting patients, providing intake information and checking patients in and out.

ESSENTIAL FUNCTIONS:

• Greets patients in polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department of patient’s arrival.  
• Completes necessary paperwork and uses computer system to generate information necessary for billing and scanning by technologist.
• Updates patient information, collects co-pays, provides any necessary forms that need to be completed, and obtains signatures as necessary.
• Maintains clean, orderly waiting area, hallway, and dressing rooms. 
• Answers phones in pleasant manner and deals with patient needs expeditiously. Takes accurate messages and relays necessary messages to staff.  
• Schedules patient appointments as necessary.  
• Assists patients in preparation for study by dressing appropriately and providing assistance as needed.
• Files patient orders as necessary.
• Assist in other areas as needed and perform other duties as assigned.

Requirements

EDUCATION:

High school degree or equivalent.  

EXPERIENCE:  

Minimum of one year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Computer experience required.

KNOWLEDGE:  

• Knowledge of reception tasks and clinic policies.
• Knowledge of how to use office equipment, including phone and computer.
• Knowledge of customer service concepts and techniques.

SKILLS:

• Ability to communicate clearly in person and on the phone and establish and maintain cooperative relationships with patients, families, physicians, and staff.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral and written instructions and file correctly by alphabetic or numeric systems.

PHYSICAL/MENTAL DEMANDS:

Sitting and/or standing for long periods of time. Occasional stress related to dealing with patient problems and workload. Light lifting (less than 10 pounds). Requires use of office equipment.  

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well lit and ventilated. Possible exposure to communicable diseases.   

Radiology Associates of Tallahassee is a drug-free and tobacco-free workplace, and an Equal Opportunity Employer.