Service Advisor

Position Summary

Equipment Experts, Inc. is looking for an experienced Service Advisor to join our team in Lakewood, WA.

The Dispatch Service Advisor is responsible for dispatching field technicians to service calls and planned maintenance, accurately invoicing completed work, and estimating additional repairs needed. The Dispatch Service Advisor plays a crucial role: aligning excellent customer service and dispatch abilities with our customers' need to deliver excellence safely. This position is highly collaborative, internally and externally facing, and requires a high level of customer service and communication skills.

About Equipment Experts

Equipment Experts, Inc. is proud to have been named one of Seattle Business Magazine's 2023 and 2024 Best Companies to Work For! 

Our company operates most of its service work around the Puget Sound area and has performed occasional service work in neighboring states including Alaska, Oregon, Idaho, and Utah. Equipment Experts' mission is to drive our customers' ability to deliver excellence safely, impacting people through the power of production. We work on a wide variety of equipment from diesel trucks, forklifts, heavy equipment, aerial equipment, air compressors, and generators. Our core values—Safety, Integrity, Communication, Alignment, Accountability, and Results —are foundational to our culture and the success of our team.

Performance Objectives

• Ability to communicate in both a timely and effective manner.
• Have a basic understanding of system function on a machine.
• Maintain a clean and organized work environment.
• Being an accountable, punctual, and dependable team member.
• Conducting follow up with customers and technicians on pending jobs and finding solutions to move forward.
• Have an intuitive approach to problem solving.
• To quickly and concisely document service order updates in real time.

Scope of Work

• Heavy duty trucks
• Forklifts
• Heavy Equipment
• Aerial Equipment
• Minor fleet automotive work

Capabilities and Key Competencies

• Ability to read and comprehend technician service order write-ups.
• Ability to transfer basic understanding and knowledge about mechanical systems between different types of equipment.
• Demonstrated analytical, problem-solving, and decision-making ability.
• Ability to thoroughly document customer concerns and service order updates.
• Ability to effectively utilize company computer, email, and IP phone system.

Education

• High School Diploma/GED.
• One year or more experience in a dispatch/service advisor role.

Physical Requirements

• Ability to lift up to 10 pounds occasionally.
• Wear required personal protective equipment as required.
• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Healthcare & Vision premiums fully paid by the company (effective on the 1st of the month after your first 30 days)
• Dental and Supplemental Insurance are also available
• WA State Sick Leave
• Paid Vacation, starting at two weeks, accrual (available after 90 days)
• Three weeks at five years
• Four weeks at ten years
• Six major holidays paid
• 401k plan
• Company events
• Monthly bonus opportunities

Schedule - Full time Position

• Monday through Friday, 7am - 4pm

Pay

• Pay range: $22 - $27/hour, based on relevant experience