Customer Service Representative
AtEmpire Management Group, we’re proud to support some of the most recognized names in telecommunications. As we continue to expand our footprint throughout the Seattle area, we’re looking for a confident, customer-focused professional to join our growing team as a Customer Service Representative.
In this role, you’ll become a key point of contact for new and existing wireless customers, providing them with product insights, resolving inquiries, and ensuring a seamless customer experience from start to finish. Whether you're answering service questions or helping someone select the right package for their needs, your goal will always be to deliver value, build trust, and strengthen long-term relationships.
If you’re someone who thrives in a fast-paced, people-first environment and is looking to grow within a company that truly invests in its team, we’d love to meet you.
What You’ll Do:
- Interact directly with customers to answer service-related questions, recommend personalized solutions, and ensure satisfaction with their plan or product
- Provide expert guidance on latest wireless offerings, promotions, and service packages
- Troubleshoot and resolve customer concerns with clarity, professionalism, and efficiency
- Participate in daily team briefings and ongoing training sessions to stay informed on updates and client expectations
- Collaborate with teammates to meet individual and team-based service and performance goals
- Maintain full compliance with all company standards, safety protocols, and customer service procedures
What We’re Looking For:
- Previous experience in customer service, retail, or sales (1–3 years preferred)
- Strong communication and problem-solving skills
- Ability to build rapport quickly and tailor solutions to customer needs
- Eagerness to learn, adapt, and grow in a team environment
- Reliable and self-motivated with a results-driven mindset
- High school diploma or equivalent (Bachelor’s degree is a plus but not required)
Average salary estimate
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