Head of Revenue Operations

About Portless:

Portless is a rapidly growing logistics innovator, empowering Direct-to-Consumer (DTC) eCommerce brands to optimize cash flow through intelligent and efficient inventory management solutions. Founded three years ago, we're on a trajectory to reach $40 million in revenue this year, doubling our 2024 performance. We are passionate about helping our clients thrive by streamlining their operations and providing a competitive edge in the dynamic eCommerce landscape.

The Opportunity:

Portless is seeking a highly strategic and hands-on Head of Revenue Operations to join our leadership team. Reporting directly to the Chief Revenue Officer (CRO), you will be the architect and driver of our go-to-market (GTM) success, encompassing processes, systems, data, and insights. This role is pivotal in scaling our revenue engine and ensuring we continue our aggressive growth trajectory.

You will be instrumental in ensuring seamless alignment and optimization across our revenue functions, bridging strategy with tactical execution to accelerate our GTM motions.

What You'll Do:

• Strategic GTM Process Ownership: Design, implement, and optimize end-to-end revenue operations processes, from lead generation and qualification to sales execution, customer onboarding, and retention. Continuously identify bottlenecks and opportunities for improvement to enhance efficiency and effectiveness across the revenue funnel.
• System Architecture & Management: Own the administration, optimization, and integration of all revenue-generating systems (CRM, marketing automation, sales enablement, business intelligence, etc.). Ensure data integrity, user adoption, and system scalability to support rapid growth.
• Data-Driven Insights & Analytics: Develop and maintain a robust reporting and analytics framework to provide actionable insights into GTM performance. Identify trends, forecast revenue, and pinpoint areas for optimization. Translate complex data into clear, concise recommendations for leadership.
• Performance Measurement & Optimization: Define, track, and analyze key revenue metrics and KPIs. Establish dashboards and reporting mechanisms to monitor performance against targets and identify areas for intervention and improvement.
• Sales & Marketing Alignment: Foster strong collaboration between sales, marketing, and customer success teams to ensure a cohesive and integrated GTM strategy. Facilitate effective communication and information flow across departments.
• Enablement & Training: Partner with sales and marketing leadership to identify enablement needs and develop training programs to optimize GTM team effectiveness. Ensure teams are equipped with the right tools, knowledge, and processes to succeed.
• Cross-Functional Collaboration: Work closely with product, finance, and other departments to ensure revenue operations initiatives are aligned with overall business objectives.
• Team Leadership (Future): As Portless scales, you will be instrumental in building and leading a high-performing revenue operations team.
• Strategic & Tactical Execution: Enjoy and actively participate in both the strategic planning and hands-on execution aspects of the role, demonstrating a bias for action and a commitment to delivering tangible results.

Who You Are:

• Experienced RevOps Leader: You have a proven track record (5+ years) in a senior Revenue Operations role, ideally within high-growth technology companies supporting DTC eCommerce businesses.
• Systems Thinker: You possess an innate ability to understand complex systems, identify interdependencies, and design elegant solutions. You're adept at optimizing workflows and leveraging technology to drive efficiency.
• Data-Driven Decision Maker: You are highly analytical and comfortable working with large datasets to extract meaningful insights. You use data to inform your decisions and drive strategic recommendations.
• Bias for Action: You are results-oriented and thrive in a fast-paced environment. You are proactive, take initiative, and are comfortable with ambiguity.
• Strategic & Tactical Mindset: You can seamlessly pivot between high-level strategic planning and hands-on execution. You enjoy both defining the "what" and meticulously executing the "how."
• Exceptional Communicator: You can articulate complex ideas clearly and concisely, both verbally and in writing, to diverse audiences.
• Collaborative & Influential: You build strong relationships across departments and can influence stakeholders at all levels.
• Familiarity with DTC eCommerce: You have a deep understanding of the unique challenges and opportunities within the DTC eCommerce landscape.
• Expert in CRM and Marketing Automation: Proficient with HubSpot and marketing automation platforms.

Why Join Portless:

• Be a foundational leader in a high-growth company with a clear path to continued success.
• Make a significant impact on our revenue generation and overall business strategy.
• Work alongside a passionate and talented team dedicated to innovation in logistics.
• Enjoy a dynamic environment where your contributions are highly valued.

If you are a strategic systems thinker with a bias for action and a passion for driving revenue growth, we encourage you to apply!