Inside Sales Representative - Public Library Channel

• Full-Time
• Remote or Hybrid
• Solon, Ohio

Company Description

Playaway Products revolutionized the business of audiobooks in 2005 with Playaway, a pre-loaded audiobook player. Since then, Playaway Products have expanded into a portfolio of innovative technology solutions that continue to transform the way the world's best audiobook, app, eBook and video content is circulated in more than 40,000 libraries, schools, and military installations. With simple and easy-to-use technology at the core of all product development, Playaway's mission is to make digital content accessible to everyone, promote literacy, and bridge the digital divide.

Playaway Products is a subsidiary of Penguin Random House and headquartered in Solon, Ohio. While we have an office and space for you to come in, we also realize that some people like to work from home. We want you to be comfortable, so if that means you work remotely 100%, or if you like to spice it up and come in from time-to-time, your work environment is up to you!

https://www.playaway.com

We’re hiring an Inside Sales Representative to help drive growth in our Public Library Channel, focusing on small to mid-sized libraries and supporting Account Managers with strategic growth in larger accounts. This role blends relationship management, pipeline building, and sales execution with strategic collaboration and customer support.

You’ll work closely with a seasoned, mission-driven sales team and have a meaningful role in helping libraries increase access and impact through our unique formats. This is a great opportunity for someone who is organized, energized by customer relationships, and motivated to contribute to team success.

Duties and Responsibilities

• Own a portfolio of small and mid-sized public library customers across the U.S., driving outreach, relationship development, and sales growth.
• Support Account Managers with top-tier accounts by coordinating follow-ups, quotes, product sampling, and campaign execution.
• Drive the full sales cycle from prospecting to close for your accounts—through outbound outreach, inbound lead response, email campaigns, and virtual presentations.
• Collaborate cross-functionally with marketing and customer experience teams to identify trends and share feedback that strengthens our offerings.
• Maintain clean, accurate records of activities and opportunities in CRM.
• Participate in team strategy sessions and contribute ideas to help us evolve and grow our reach in the public library market.

• A passion for libraries, literacy, and tech-driven solutions that make a difference.
• 1-3 years of sales, account management, or customer-facing experience (library or education markets a plus).
• Excellent communication – written, verbal, and virtual presentation skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Comfortable working independently and collaboratively across departments.
• Entrepreneurial mindset – motivated to learn, experiment, and improve.
• Proficiency in Microsoft Office Suite; Salesforce or CRM experience a plus.
• Bachelor’s degree or equivalent work experience.

All your information will be kept confidential according to EEO guidelines.

Full-time and qualified part-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Student Loan Repayment Program, Educational Assistance & generous paid time off.

Playaway Products is a subsidiary of Penguin Random House.  Playaway Products and Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.