Centralized Follow-up Triage Registered Nurse

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.  

What you'll be doing:

Registered Nurse to provide telephone triage to patients through the Centralized Follow-Up department. The Triage Nurse is responsible for answering questions from patients about lab results STIs, contraception, following up on abnormal lab results and referrals. The Triage nurse communicates with patients and staff in a manner consistent with clinical protocol and the organization's mission and values. They perform audits in electronic health records as requested by the Director of Quality Management

• Monday-Friday
• Every 3rd Saturday 

• Under the direct supervision of an APRN, CNM, PA or MD appropriately triages telephone calls and portal messages from patients, manages lab results (normal and abnormal), follow up and referrals based on PPSNE Medical Protocols and Centralized Follow-up Policy and Procedures
• Performs audits in electronic health records as requested by the Director of Quality Management
• Performs ongoing proficiency in electronic practice management systems and electronic health records
• Demonstrate proficiency in health center policies, procedures and practices
• Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across differences
• • Understand Racial Equity: Demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions
• • Self-awareness as it relates to racial and other identities: Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
• • Authentic relationship building: Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across differences. Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn
• Supports and encourages a culture that:
• Provides a rich conduit of information and ideas between sites and departments
• Participates in ongoing feedback with colleagues, customers and processes
• Incorporates customer satisfaction into all aspects of the work
• Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly
• Ensures that interactions incorporate PPSNE values of integrity, partnership, customer focus, communication and quality
• Supports the agency’s mission and all of the reproductive health services offered including family planning services, women’s health screenings, testing and treatment of STI’s, birth control methods and abortion services
• Supports efforts of the agency’s diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters
• Works well with volunteers and interns to achieve the agency’s mission
• May supervise interns and volunteers

• Graduation from a recognized school of nursing
• Current state license
• CPR certificate of completion
• Reproductive health care or primary care experience highly desirable
• Excellent decision-making abilities both collaboratively and independently
• Demonstrated project management skills, including excellent follow through for multiple projects at multiple locations, ability to work independently as needed
• Excellent customer service skills; ability to provide quality services to meet the individual needs of patients
• Superb attention to detail and ability to follow processes and procedures from beginning to end within established timelines.
• Ability to utilize data to inform the decision-making process
• Desire to work as part of an interdisciplinary team to meet the needs of patients
• Strong supporter of PPSNE mission and all of the reproductive health services offered – alignment with and ability to lead through the Agency’s core values and diversity philosophy

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.