Health Center Manager

Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.

We are seeking an experienced Health Center Manager to manage our Owings Mills, Maryland center operations, protocols, and staff.

Why Join Us?

As a Health Center Manager with PPM, you will be a part of supporting a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, clinic managers and business staff – if you want to be a part of a passionate and diverse team - we are looking for you!

Job Summary

The Health Center Manager is responsible for: ensuring that all clinical protocols and all PPM policies and procedures are followed accordingly through the health center; overall management of day-to-day clinic operations, including but not limited to: scheduling, staffing, inventory, adhering to customer service standards, and accomplishing productivity and revenue goals; providing leadership and assistance in client services; participating as an active, integral member of the service delivery team; displaying initiative and follow-through on duties with relatively little guidance; and, identifying and addressing the changing needs of the center.

• Ensure that PPM protocols, policies and procedures are followed and implemented.
• Ensure that federal, state, and local regulations are followed and implemented.
• Ensure maintenance of clean, neat, secure, and fully functional facility, including regular maintenance of medical equipment.
• Ensure adequate stocking and dispensing of medications and clinic supplies.
• Prepare, monitor, and adjust patient and staff schedules according to changing needs of center.
• In conjunction with Human Resources, interview and hire new staff as needed.
• Supervise staff and volunteers in accordance with PPM Employee Handbook policies and procedures.
• Monitor, evaluate and document staff performance, ongoing and annually, serving as full supervisor for unlicensed staff and as administrative supervisor for all licensed staff.
• Authorize work hours, leave requests, and expense reports.
• Develop and implement staff training and development plans for individual staff members and for larger group.
• Conduct regular staff meetings and initiate regular two-way communication with staff regarding organizational directives, protocol changes, etc.
• Monitor accuracy and completeness of medical records documentation and related data collection.
• In conjunction with supervisor, create and monitor center budget and ensure accuracy and completeness of all related financial transactions and documentation.
• Ensure efficiency of operations through regular monitoring of patient and staff flow throughout the center, adjusting, as necessary.
• Maintain proficiency in certain HCA duties sufficient to backfill during staff shortages or unusually busy clinic sessions.
• Monitor and communicate with staff regarding productivity and revenue goals.
• Act as lead with respect to center's Quality Assurance program, ensuring timely and accurate completion of all necessary functions and documentation.
• Participate as active member of PPM center managerial team.
• Act as resource for other PPM departments and inform senior management of issues and trends at the health center level.

• Bachelor's degree in business, management, healthcare, or related field is required.
• Minimum 5 years of supervisory experience leading a team of 10 or more staff preferably in an outpatient healthcare setting or multiple provider setting required.
• Demonstrated ability to work in a cost-effective, efficient, flexible and customer service-oriented manner.

• Medical, Dental, and Vision insurance.
• Flexible Spending Account.
• Life, AD&D Insurance.
• Short-Term and Long-Term Disability.
• Paid Time Off (PTO) and Paid Holidays.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Equal Opportunity Employer Statement

Planned Parenthood of Maryland is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.