Food & Beverage Manager - job 1 of 2

At Pendry West Hollywood, It’s All Because of YOU!  

Food and Beverage Manager 

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry West Hollywood, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry West Hollywood is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.  

Your Leadership   

• Provide strategic and operational leadership, guidance, direction, and tactical expertise on food and beverage concepts 

• Drive hotel profitability through revenue generation in various food and beverage/outlets (i.e., room service, restaurants, banquets, pool, kitchens, stewarding, retail), cost control, guest satisfaction, and associate engagement 

• Interact positively with guests promoting hotel facilities and services 

• Resolve opportunities to the satisfaction of involved parties 

• Maintain communication with all departments to ensure guest service needs are met 

• Move throughout the facility of division to support overall hotel and kitchen areas to visually monitor and take action to ensure food quality and service standards are met 

• Responsible for the selection, training, and development of key leadership personnel within the division and its departments 

• Able to exercise personnel action discretion within the hotel’s policies 

• Provides conflict resolution and ensures disciplinary and termination procedures are followed and that all workplace standards are upheld 

• Promptly addresses all operational issues with Management and Staff 

• Oversee divisional matters as they relate to federal, state, and local employment and civil rights laws 

• Control payroll and equipment costs (minimizing loss and misuse) 

• Ensure the department abides by all safety and sanitation policies  

• Create and maintain staffing schedules, ensuring appropriate coverage  

• Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality 

• Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards 

• Deliver on guests’ expectations and have the desire to create WOW moments  

• Perform additional duties as assigned that may be outside the scope of duties, based on business needs    

About You   

• You are passionate about food and beverage operations  

• You are exceptional in leading a team  

• You are passionate about providing exceptional service and creating memorable moments  

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same  

• You are trustworthy and have integrity  

Must Haves   

• A minimum of one year of previous Food and Beverage supervisory or management experience  

• Excellent verbal and written communication skills  

• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer  

• Microsoft Office products; Word, Excel, PowerPoint, and Outlook  

• Embrace Technology – continually learn, adapt and master to new operating system 

• Knowledge of food and alcoholic beverages  

• Ability to work a flexible schedule including weekends and holidays  

• Luxury hotel experience, a plus  

You will Enjoy   

• DTO (Discretionary Time Off)  

• Healthcare benefits  

• Health Savings Account and Flexible Spending Accounts  

• 401 [k] retirement plan with company matching, fully vested, and loan option  

• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees  

• Fertility & Family Forming Assistance  

• Parental leave pay differential  

• Pet Insurance  

• Hotel discounts  

• Free meals   

• Fitness & wellness discounts  

• LinkedIn Learning membership  

• Hearts of (insert brand)/Hearts of Pendry community engagement  

• Associate’s events throughout the year  

Physical Requirements   

• Grasping, holding, sitting, walking, repetitive motions, bending over  

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift  

• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift  

• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis  

At Pendry West Hollywood, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.