Customer Support Associate
Skills
- Customer support expertise
- Effective multitasking
- Strong written and verbal English communication
- Collaboration in cross-functional teams
- Performance metrics achievement
Responsibilities
- Deliver exceptional customer experiences in every interaction.
- Become an expert in PandaDoc products to provide effective solutions.
- Collaborate with US, EU, and Philippines teams for smooth customer journey.
- Work with Tier 2 and Tier 3 teams for complex issue resolution.
- Manage multiple customer cases simultaneously with strong multitasking.
- Meet and exceed KPIs including Customer Satisfaction (CSAT) and Quality Assurance.
- Utilize strong written and verbal communication skills in English.
Education
- High school diploma or equivalent (implied)
Benefits
- Competitive salary and bonus structure
- Health and commuter benefits
- Company-paid life & disability insurance
- 20+ PTO days
- 401K and FSA plans
- Career growth opportunities
- Fun and supportive company culture
Average salary estimate
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