Failure Analysis Engineer

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is looking for a Failure Analysis Engineer for the Technical Operations team. This individual will work collaboratively with the HW Engineering, SW Engineering and Customer Support teams.  This individual will perform root cause failure analysis on Customer product RMA’s.  

Your Impact

• Drive returned product Failure Analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team
• Resolve escalated RMA’s by determining the hardware root cause of the failure issue.
• Track and report on RMA failure trends by product and cause to the Tech Op’s team.
• Track the progress of all in-progress RMA’s requiring FA and prioritizing accordingly.
• Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.
• Maintain accurate data entry into SAP and Salesforce database tools.

Your Experience 

• Strong Linux system administration knowledge.
• Strong network protocol knowledge.
• Outstanding communication skills, both written and verbal.  
• A highly collaborative working style is a must.
• Moderate to fluent in programming languages and tools used for the test environment (Linux OS, Tcl, Expect, Shell Script, Python, Network Switch, Terminal Server, and PDU)
• Ability to apply a working knowledge of server/client and IP based networking hardware architecture, both system and component level, to the test environment.
• Demonstrated ability at hardware debugging to component level and fault isolation.
• Knowledge of Salesforce,JIRA and SAP desired.
• Ability to read schematics and view board files (Allegro Viewer and Cadence PCB Design)
• Must be local in SF bay area to be onsite

Education:

• Minimum BSEE, BSCS, BSCE, or BSET.
• 3+ years related experience required in the computer networking industry.
• Involvement and/or membership in relevant industry standards bodies is a plus.

The Team

Our Manufacturing team has extensive business and project-management experience in the contract manufacturing industry. This team has a dedication to, and a consistent track record of, success in all aspects of supply-chain and project management.

Our Manufacturing team leadership establishes clear objectives, defining and implementing profit improvement and profiling inventory management, valuation, and lead-time improvement programs. If you have a passion for and knowledge and experience with extensive end-to-end manufacturing and supply chain, we want you!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected per year. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.