Head of Strategic Operations - Chief of Staff to the President

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

🚀 Our traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

⭐ Our team

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.

🔍 Why we’re looking for you

As Head of Strategic Operations/Chief of Staff to the President & COO at Owner, you’ll serve as a force multiplier - driving clarity and building momentum across the company as we scale. You’ll be responsible for two main things:

1 -Mastering the company-wide operating rhythms that keep the business on track and aligned. You’ll own the design and execution of how we convert our high-level, long-term strategy into annual, monthly, and weekly operating rhythms and how we communicate progress across each.

2- Personally driving forward the highest-leverage initiatives that are too new or too complicated to have a natural owner in the business today. You’ll spin up and lead strategic projects or functional areas that require urgent attention or longer-term incubation: you’ll go deep where the company needs you most.

This is not a note-taking, calendar-wrangling CoS job. It’s a high-trust operator role with direct visibility into and agency within the core workings of one of the fastest-growing startups in the country.

This role is based in San Francisco at our HQ in the Presidio.

• Architect and run key operating rhythms for the company - building the cadences, tools, and forums that drive clarity, alignment and accountability.
• Drive prep and facilitation of executive meetings and company-wide forums (MBRs, All-Hands, weekly dashboards), ensuring the right metrics, insights, and decisions rise to the surface.
• Act as a connective tissue across teams - ensuring information flows effectively, priorities stay synchronized, and key initiatives don’t fall through the cracks.
• Launch and lead critical, zero-to-one initiatives across the business: standing up pilots, solving cross-functional gaps, or incubating functions that don’t yet exist.
• Operate as a trusted thought partner to the President & COO on strategy, priorities, and company-wide communications.

• President & COO (Direct Manager)
• CEO and Executive Team
• Leaders and builders in every function of the company

• A seasoned operator (likely 6-10 years of experience) with a track record of driving business-critical programs or launching 0-to-1 initiatives in high-growth environments.
• Obsessed with operational rigor - you have an opinion on what great operating cadence looks like and have experience designing systems that help companies and teams run.
• A versatile problem-solver who thrives in ambiguity and excels at structuring problems, distilling complexity, and getting to action.
• A proactive communicator and stakeholder wrangler - skilled at aligning execs, surfacing risks, and keeping teams rowing in the same direction.
• Sharp business judgment and strong analytical chops - you can model a new initiative in the morning and lead its rollout by the afternoon.
• You’re hungry, low-ego, and impact-driven. You’re energized by being in the room where it happens- and making sure the company gets to where it’s going, faster.

• The estimated base salary range for this role is $200-250K depending on experience, plus a generous pre-IPO equity package
• Other benefits include comprehensive health coverage, unlimited PTO and extra fun perks!

🚩 Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.