Operations Associate - job 1 of 2

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

We are looking for an Operations Associate to join our Operations Payins team. The main responsibility of this role is to ensure our operations run smoothly and that all the processes are optimized, internally and externally.

• Manage data and reporting.
• Give the needed support to different departments within the company.
• Identify problems: operational issues and potential concerns.
• Improve the overall efficiency of the company.
• Recommend solutions: based on the research and analysis, make presentations and reports that support the recommended solutions to the identified problems and concerns.
• Analyze performance results and promote optimizations in order to get the best conversion rates possible.
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (Audit, BackOffice, etc)

• Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across time zones with teams worldwide.
• Experience in the payment or fintech industry.
• Knowledge of data analytics and reporting.
• Outstanding presentation, reporting, and communication skills.
• Observant profile to determine where the flaws lie (attention to detail).
• Curious profile and positive attitude.
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously.
• Ability to work with tight deadlines.
• Basic knowledge of programming languages ​.
• Ability to write data reading queries in tools such as QuickSight, New Relic (NRQL), Power BI, Logz.io, and other analysis and monitoring platforms.
• Advanced/Fluent English.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

-  dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

*For people based in Montevideo (Uruguay), 55% of the monthly attendance at the office is required. This requirement does not apply to IT and Fraud roles.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!