Network Coordinator

Hi, we're Oscar. We're hiring a Network Coordinator to join our Network team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Network Coordinator supports membership growth and management. This is done by supporting the execution of the local network strategy and ensuring providers across our service area have the information and support the need to provide the best member care and guide quality outcomes.

You will report to the Senior Manager, Network Contracting.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arkansas, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $27.31 - $35.84 per hour. The base pay for this role in all other locations is: $24.58 - $$32.26 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Support the design and/or execution of a network construction and support plan for a market or state with support from your manager.
• Meet defined metrics and SLAs including but not limited to provider issue resolution and/or contract completion
• Support overall contracting negotiations including data entry, research, provider outreach, and/or other administrative tasks
• Working with senior network specialists and management, support the Identification, sourcing, and/or contracting efforts with providers in a region
• Document and share provider feedback, objections and questions to support the continuous improvement of templates and processes.
• Assist with regular reporting on network adequacy, construction, and improvement as required by management or Compliance.
• Compliance with all applicable laws and regulations.
• Other duties as assigned
• Travel up to 20%.

  Qualifications

• 1+ years of work experience in finance, performance management, operations, consulting, or a related field.
• 1+ years of experience with Word, Excel, and Powerpoint (or Google suite equivalent).
• 1+ years of experience in a client facing or customer support capacity.
• Bachelor's Degree or 1+ years of experience in a healthcare field.
• Experience in a customer support/customer service role.
• Experience negotiating contracts, specifically with ancillaries, facilities, specialty providers, and physician groups.

  Bonus

• Experience in a customer support/customer service role.
• Experience negotiating contracts, specifically with ancillaries, facilities, specialty providers, and physician groups.