Cage Assistant Shift Manager - MGM Yonkers

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as an Cage Assistant Shift Manager, where you'll play a pivotal role in ensuring smooth casino operations, safeguarding company assets, and leading a dynamic team of professionals. Be part of an exciting environment where precision, leadership, and excellent service converge.

THE DAY-TO-DAY:

• Manages the Cage Operations team to include efficient staffing, team member development and training, performance management and policy enforcement.

• Advises senior management of major cage exceptions

• Assists in the development of Cage Cashier training programs

• Develops and conducts ongoing Title 31 training in all applicable areas and ensures compliance by all team members

• Oversees complete operations of the casino

• Monitors all operational areas for efficiency and effectiveness.  Makes recommendations for automation, where possible

• Escalates issues of potential importance to the attention of the Director of Cage Operations, Cage/Credit Manager, Shift Manager or the CFO, to include but not limited to; staffing, challenging team member relations issues, procedural violations, regulatory violations, and operational or guest relations breakdowns.

• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs

• Responds effectively to guest inquiries while providing excellent guest service.

• Resolves guest complaints within scope of authority; otherwise refers the matter to management.  Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• Must be a minimum of 18 years or older with the ability to obtain proper licensure in accordance with New York State Gaming Commission requirements

• Proven leader with experience in casino operations, financial institutions, or high volume cash-handling roles

• Strong proficiency in Microsoft Office and the ability to juggle multiple priorities in a fast-paced setting

• Deep knowledge of regulatory compliance, including Title 31 requirements

• A detail-oriented professional with exceptional customer service and communication skills

THE PERKS & BENEFITS:

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs

• A supportive and collaborative work environment

• Comprehensive health, dental, and vision insurance

• Retirement savings plan with company match

• Wellness incentive programs to help you stay healthy physically and mentally

• Companywide discounts on hotel, entertainment, shopping, and food & beverage

• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond

• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day

• Free on-site parking, making your commute hassle-free and convenient

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14802

Pay Range:

The pay range for this role is:

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!