Business Process Analyst (Operations and Policy Analyst 3)

Initial Posting Date:

06/13/2025

Application Deadline:

06/26/2025

Agency:

Oregon Business Development Department

Salary Range:

$6,121 - $9,405

Position Type:

Employee

Position Title:

Business Process Analyst (Operations and Policy Analyst 3)

Job Description:

Business Oregon the state’s economic development agency, is currently hiring a Business Process Analyst (Operations and Policy Analyst 3). This position will ensure that business processes, policies, and workflows are effectively aligned with the goals and capabilities of modernized systems. In this role, you will analyze, redesign, and document processes to optimize efficiency and operational effectiveness. This position plays a critical role in data migration efforts by standardizing templates, forms, and data collection methods, while also ensuring historical data accessibility post-implementation.

Note: We are committed to fostering a supportive work environment that promotes work-life balance and flexibility. This hybrid role has the expectation of occasional in-office presence at our Salem location, as needed to support business operations.

What you will do:

• Analyze and document current business processes, identifying inefficiencies and gaps.

• Redesign workflows and procedures to align with modernized system capabilities and organizational goals.

• Develop and support plans to phase out legacy systems while ensuring historical data accessibility.

• Identify opportunities for further process improvements based on system performance and user feedback.

• Document desk manuals and standard operating procedures to support the business.

• Support the Organizational Change Management (OCM) team in identifying impacts of process changes on staff and operations.

• Assist in the update of policies and procedures to reflect changes in business processes and system functionalities.

• Serve as a liaison between business stakeholders, technical teams, and vendors to facilitate alignment and consensus on process and system changes.

• Provide regular updates to leadership and stakeholders on process-related progress and challenges.

The ideal candidate will possess a combination of some or all the following skills:

• Demonstrated ability to analyze and map current and future state processes, identify gaps, and recommend improvements.

• Experience supporting enterprise system implementations, particularly with transitioning from legacy systems.

• Demonstrated understanding of Organizational Change Management (OCM) principles, with experience assessing the impacts of process and system changes on staff and operations.

• Skilled in developing clear, user-focused documentation including desk manuals and standard operating procedures (SOPs) and supporting knowledge transfer across teams and departments.

• Experience supporting or delivering end-user training related to new processes and procedures.

Please note: if you are interested in applying for this position, you must attach your current cover letter and resume to your application. Failure to submit the required resume and cover letter will remove your application from consideration.

What you need to qualify:

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.

OR

Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

Business Oregon strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed.  We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.  We encourage you to apply, even if you don't meet every one of our qualifications listed.  If you are unsure whether you meet the qualifications of this position, feel free to contact us to discuss your application. 

What Business Oregon does:

Business Oregon is the economic development agency for the state of Oregon. We have about 200 people on our team, and we work with communities and businesses. We use our programs and expertise to help businesses grow, so they can in turn add jobs, diversify the economy, and increase Oregon prosperity. We work with communities to enhance and expand infrastructure and community safety with projects such as water/wastewater systems, seismic rehabilitation for schools, or rural broadband development. This also sets the stage for future business development. Our mission is to invest in Oregon’s businesses, communities, and people to promote a globally competitive, diverse, and inclusive economy, all carried out with an agency strategic plan.

How to Apply

Please Note: Applications must be submitted no later than 11:59 PM PST on June 26, 2025.

• If you are a current State of Oregon employee, you must apply through your employee Workday account through Jobs Hub.

• Click the “Apply” button above to complete your online application.

• Attach your current cover letter and resume. Failure to submit the required resume and cover letter may remove your application from consideration. Clearly demonstrate in your cover letter how you meet all the minimum qualifications and requested skills listed above.

• You may attach your cover letter and resume at the beginning of process or at the end of process of completing your workday application.

• Complete the questionnaire. Warning – Workday will timeout due to inactivity and will not save your application progress unless you use the “save for later” function. If you need to take a break, please be sure to click the save for later button to save your progress.

• Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.

• The candidates whose work experience most closely matches the qualifications and skills of this position will be invited to interview.  

What’s in it for you:

• Family Friendly Work Life Balance: Paid time off, 11 holidays, 3 personal days & optional short- and long-term disability benefits.

• Take Care of Yourself and Your Family: Comprehensive employee benefits, choice of medical plans, vision plan, life insurance, employee assistance program.

• Invest in Your Future: Pension plan, deferred comp, short- and long-term disability plan, flexible spending accounts for healthcare and dependent care.

• Be Appreciated: Employee recognition events, agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over, dynamic employees doing impactful work.

• Inclusion: At Business Oregon, we value community and foster a sense of belonging for our employees.

Additional Information:

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials.

• It is our policy to provide reasonable accommodations to all applicants who may need them.  Should you need assistance, or an accommodation please contact Lies Wattimena at Lies.Wattimena@biz.oregon.gov to discuss how we can best meet your needs.

• Veterans’ Preference – Eligible veterans who meet the qualifications will be given veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process. Click on the Veterans’ Preference link for additional information.

• Criminal Records Check – Hiring of the successful candidate will be contingent upon the results of a Criminal Background Check.  Adverse background data may be grounds for immediate disqualification.

• Work Authorization – Business Oregon does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States.

• This recruitment will be used to establish a list of qualified candidates to fill the current position and may be used to fill future vacancies as they occur.

• This position is a classified, full-time position, exempt and is not represented by a union.

• PERS – This is a PERS qualifying position. After a six-month waiting period eligible Management Service, Executive Service, and Unrepresented employees will have their base pay increased by 6.95% and the 6% PERS contribution deducted from their base pay rather than a direct 6% contribution by the State of Oregon to the employees PERS account.  This will mirror the bargained SEIU and AFSCME PERS process.

• Are you looking to live in and experience Oregon? Learn more about life in Pendleton, Salem, and Portland.

Need help?

We invite you to contact the recruiter for application questions or job-specific questions.

• The recruiter for this position is Janeen Hilbrink, Human Resource Analyst. If you contact the recruiter, please include the job requisition (REQ) number at the top of this job post.

• Email: Janeen.m.hilbrink@biz.oregon.gov     

• Phone (call or text): 971-707-0252

Applicant FAQ

Business Oregon Career Opportunities

Business Oregon is an Equal Opportunity, Affirmative Action Employer.