Principal Customer Insights Analyst

About Oracle NetSuite 

Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.  

NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

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Job Description

We are seeking a highly motivated Principal Customer Insights Analyst to join our SuiteInsights organization. In this pivotal role, you will be a key member of the Customer Insights program, driving strategic execution and visualization of essential insights to support data-driven decision-making.

Key Responsibilities

• AI Evangelist: Foster a passion for AI and continuous improvement, exploring innovative and efficient solutions using available technology.
• Strategic Analysis:
• Conduct in-depth qualitative analysis to transform high-level insights into actionable solutions that address business needs.
• Proactively identify opportunities within the SuiteInsights organization and across Global Business Units (GBUs).
• Technical Skills:
• Data Integration: Develop expertise in Oracle tools and systems (Cohere, NSCorp, OIC, NSAW, Apex) to leverage resources and build best-in-class solutions.
• Dashboard Development: Extract data from various sources and file formats to create visualizations and dashboards that empower leaders and executives to interpret data for strategic decision-making.
• Customer Engagement:
• Conduct regular customer debriefs and gather feedback through various channels (email, phone, surveys).
• Manage surveys by scoping, building, and executing them using Oracle’s Apex Survey Tool, ensuring alignment with Oracle Security and Compliance policies.
• Collaboration: Work closely with SuiteInsights leaders and their teams to ensure project alignment and successful outcomes.
• Continuous Improvement: Stay updated with best practices and industry advancements to enhance deliverables.