Business Office Lead- OCF- Harahan

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job leads the daily operations of all assigned divisions within the Fitness Center Business Services. Leads and organizes all Business Services functions including staffing, staff development/training, and purchasing; leads the implementation of policies and procedures required for success under the direction of the Manager of Fitness Center Business Services; and assumes responsibility for leading initiatives to improve processes, maximizing efficiency, providing customer service to internal and external customers, and maintaining high employee morale. This job assumes responsibility for multiple duties within the Fitness Center Business Services Department, as well as for any special projects assigned; other duties include, but are not limited to; assisting with processes and duties related to the Fitness Center billing, such as file maintenance and oversight of data entry; assumes responsibility for daily deposit reconciliations, report generation for management, and the month end close out and billing processes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High School diploma or equivalent

Preferred - Bachelor's degree. Additional degrees,  business training experience and/or certifications may be combined to meet minimum qualifications.

Work Experience
Required - 3 years experience directly related training and development or procedure documentation experience required including a minimum of 6 - 12 months of leadership or staff coordination experience

Preferred - Related transaction experience or quality assurance experience preferably in a health care setting

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.

• Knowledge of business management principles including operations, finance, audit, personnel and resource management (generally acquired through coursework leading to a degree in Finance/Accounting or a related business field ).

• Thorough understanding of the Fitness Center business operations and software.

• Deductive reasoning skills to anticipate issues that adversely impact the function of the department and solve problems.

• Strong technical and analytical skills associated with CMPlus fitness software.

• Excellent decision-making, delegating, communications, and technical writing skills.

• Leadership skills including the ability to foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.

• Ability to work well under pressure, meet project deadlines daily and at month end, work independently, set priorities, and maintain complete confidentiality.

• Ability to work calmly in high-pressure leadership situations. 

• Ability to work flexible hours.

Job Duties

• Leads the Fitness Center Business Services team members in all operational performance matters.
• Assists the Department Manager with duties related to daily and monthly reconciliation processes, as well as all functions related to the Fitness Center billings.
• Assists the Department Manager with monitoring and measuring the performance of the business services team.
• Leads the Fitness Center team members in delivering outstanding customer service.

Other related duties as required.  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
 

Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users.  If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.