Operations Coordinator

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Job Posting Title:

Operations Coordinator

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM AA - OGE - Business Operations (Jennifer L Kennison (00012282))

   

Work Location:

0101 William B. Hatcher Hall

   

Pay Grade:

Professional

   

Job Description:

The Operations Coordinator is a key member of the Office of Global Engagement Administrative unit at Louisiana State University. The Coordinator will serve the University community and partners through exceptional service, relationship building, and administrative support. This position reports directly to the Associate Director of Finance and Operations for the Office of Global Engagement. The Coordinator will facilitate positive working relationships both internally and externally. This is an excellent opportunity to support international and domestic students, faculty, staff, suppliers, and partners with the goal of advancing internationalization. To be a successful member of the operations team, the Coordinator will contribute to and participate in improving the experience of the international community at LSU.

This is a public-facing position, and the standard University hours of operation are 8:00 AM – 4:30 PM CST, Monday - Friday.

Job Responsibilities:

Front Desk Administration 40%

• Receive and direct students, faculty, staff, scholars, parents, visitors, and guests. Assist individuals and groups in-person, by phone, email, and video conference. 
• Foster positive working relationships inside and outside of the Office of Global Engagement team. 
• Act as a resource, being willing to solve problems independently or collaboratively as needed.
• Coordinate internal and external communications. Manage general inquiries, mail, and specialized correspondence.
• Act courteously and professionally at all times. Maintain a professional appearance. 
• Be understanding and considerate of academic, personal, professional, cultural, and family concerns. Actively work to increase one’s cultural competence.
• Handle sensitive information in a confidential and trustworthy manner. Exercise discretion and independent judgment.

• Receive and distribute highly sensitive documents. Log incoming and outgoing documentation properly. 
• Ensure individuals and groups successfully connect with the resources needed in a timely manner. 
• Ensure efficient operations and the positive presentation of Hatcher Hall spaces. 
• Prepare regular reports to be distributed to the Office of Global Engagement leadership team, informing them of trends, challenges, opportunities, and needs identified through tracking data related to interactions and requests at the front desk.

Administrative Support 30%

• Assist with the planning of Global Engagement programming and initiatives as directed.
• Support engagement by utilizing software and web-based programs to schedule and meetings, appointments, conference calls, advising sessions, and video conferences.
• Draft, format, organize, update, and distribute materials to appropriate parties as needed.
• Assist Global Engagement team members with administrative tasks including but not limited to ordering/ locating/organizing supplies, preparing for programming and events, and addressing team needs in a timely manner to avoid disruption to workflows.

Business Operations 30%

• As a member of the Business Operations team, process financial reconciliation tasks in support of Global Engagement staff, Study Abroad faculty, staff, and students, etc. 
• Process requisitions, deposits, internal charges, and small-dollar purchases on behalf of the Office of Global Engagement.
• Develop and maintain operational processes and workflows to ensure resources are used efficiently.

• Support relevant annual cycles and requirements including but not limited to inventory, fiscal year end, study abroad accounting, scholarships, orientations, unit strategic planning, etc.
• Engage in training and development opportunities to learn University policies, procedures, and processes. 
• Pursue professional growth and engagement within the fields of international higher education and higher education business operations.
• Complete duties and/or special projects assigned by the Associate Director or higher-level administration of the Office of Global Engagement.

Minimum Qualifications:

Bachelor's degree

Specific Experience:

Experience in a professional setting, including experience managing documents and digital files.

Preferred Qualifications:

Bachelor's degree in Business, accounting, international business, international studies, or a related field.

Years of Experience: 1 year of related experience

Specific Experience:

• Professional, educational, and/or volunteer experience with student, international, diverse, and/or multicultural populations.
• Experience traveling, studying, and/or living abroad.

Degree Substitute: LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Additional Requirements:

Cash Handling -This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

FERPA -As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

   

Additional Job Description:

Special Instructions:

Please provide cover letter, resume, (3) professional references and transcripts. Official transcripts are required prior to hire, if needed.

For questions or concerns regarding the status of your application or salary ranges, please contact Jennifer Kennison at [email protected]

   

Posting Date:

June 9, 2025

   

Closing Date (Open Until Filled if No Date Specified):

September 8, 2025

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

   

LSU is an Equal Opportunity Employer.

   

HCM Contact Information: