Director of Premium | Full-Time | University of Kansas Athletics

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Director of Premium Services will report to the General Manager and will be responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations, including Clubs, Suites, Catering, Culinary and all other pertinent areas of Premium Services.

This role will pay an annual salary of $75,000 to $80,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 19, 2025.

About the Venue

David Booth Memorial Stadium is home to the football team at the University of Kansas. This outdoor stadium provides a thrilling game-day experience, combining the excitement of college football with the passionate support of KU’s fanbase. The venue is a key location for major football games and special events, offering a dynamic atmosphere for sports enthusiasts.

Allen Fieldhouse, located at the University of Kansas, is one of the most iconic and storied basketball arenas in the country. Known for its electric atmosphere and passionate fanbase, the venue hosts the Jayhawks' men’s and women’s basketball games. With its rich history and vibrant energy, Allen Fieldhouse is a central hub for unforgettable sports experiences.

Responsibilities

• Manage all premium facets to meet operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate.
• Provide leadership, coaching and mentorship to the staff responsible for executing the premium team business plan.
• Maintain costs as it pertains to labor and operating supplies, work within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Oversee monthly inventory for premium services operations.
• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
• Maintain management staff and ensure proper hiring and promoting associates via OVG Hospitality Standards.
• Work closely with multiple sub-contractors to ensure all needs are met, and the terms of the contract are followed.
• Maintaining existing programs and developing new concepts to ensure the highest possible quality of food service.
• Lead and grow new business for non-event day catering.
• Perform other related duties, tasks and responsibilities as required.

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a Bachelor’s Degree with a minimum of 5-7 years’ management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for either a sports and entertainment venue or hotel property.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is preferred
• Proficiency in Microsoft Office.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.