Membership Director - Stadium Clubs | Full-Time | Vanderbilt University Athletics

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Membership Director – Stadium Clubs is responsible for the strategic growth of club membership through targeted sales efforts, outreach, and prospecting. This role focuses on identifying, attracting, and converting prospective members, managing the sales funnel, and achieving monthly and annual membership sales goals. The Membership Director plays a critical role in generating revenue and expanding the club’s member base while maintaining alignment with the club’s brand, culture, and positioning. 

This role pays an annual salary of $75,000 - $80,000 and is bonus eligible. 

Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). 

This position will remain open until August 15, 2025. 

Responsibilities

• Drive both quantitative goals (e.g., member growth and revenue) and qualitative goals (e.g., overall member satisfaction and experience) to support Club success. 
• Implement proactive member retention strategies, including at-risk member identification and intervention. 
• Maintain consistent, concise, and effective communication with members and staff across all appropriate channels. 
• Plan and execute all member events and programs, incorporating feedback from members and committees to ensure relevance and engagement. 
• Design and deliver purpose-driven programs that reflect the unique needs and interests of the Club’s membership, brand identity, and market positioning. 
• Monitor and manage membership budget metrics, including dues lost, resignations, and downgrades, with strategies for mitigation. 
• Generate leads through networking, outreach, referrals, and community partnerships. 
• Conduct tours, presentations, and personalized follow-ups with prospects.
• Maintain CRM systems to track prospects, pipeline, and sales activity.
• Collaborating with marketing on targeted campaigns and promotional initiatives.
• Manage the onboarding handoff to ensure smooth transition to the Membership Experience Director.
• Report on membership sales metrics and forecasting to leadership.
• Thrive in a fast-paced environment, managing multiple priorities with a calm, solutions-oriented mindset.  
• Communicate clearly and effectively with members, guests, and team members. 
• Remain flexible, adaptable, and responsive to the evolving needs of the Club and its members. 

Qualifications

• Bachelor’s degree in hospitality management, marketing, business, or a related field; equivalent professional experience considered 
• 5-7 years of experience in hospitality, customer relations, or marketing & communications. 
• Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising. 
• Prior experience in leading a team or project to a successful outcome is preferred. 
• Advanced knowledge working with Microsoft Office suite, including Word, Outlook, and Excel. 
• CRM/Salesforce experience is preferred. 
• Flexible availability, including evenings, weekends, and holidays, as required by programming and member needs.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.