Product Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Account Manager works in conjunction with the Sales Manager and the entire product team to implement the Glide Health Product.  The Account Manager is the key technical resource during the implementation phase and is responsible for successful set-up, testing, and custom programming prior to and during go-live. This is a key role in establishing client satisfaction. Responsible for performing the installation, servicing, and repair of complex systems.  Checks out and approves the operational quality of the system.  Instructs customers in the operation and maintenance of the system.  Serves as company liaison with customer on administrative and technical matters for assigned projects. This position will be responsible for implementation, customer support, management of customer onboarding, adoption, and training concerning the Glide Health product, as well as being responsible for overall accurate record keeping, trend analysis, and statistical information development.

Key Responsibilities                           

Glide Health Implementation & Connectivity

• Perform/Track Customer Implementation, complete customer onboarding to the Glide Health product, and maintain practice data connection.
• Responsible for timely communication with internal and external customers to achieve on-time deliveries. Analyzes Glide Health data and manages Micro Strategy reports and provides ongoing training.
• Coordinates the onboarding and termination of practices using Glide Health
• Tracking, monitoring, and reconnecting practices that have lost data feeds
• Is responsible for implementing and supporting applications and/or hardware for one or more products or areas
• Consults with customer on implementation requirements
• Works on projects that often involve network, server, or software implementation and upgrades
• Provides implementation support such as installation, calibration, testing, troubleshooting, documentation, and training
• Provides analytic support throughout the implementation process to ensure a successful link to business objectives/goals
• Provide ongoing customer support              

Glide Health Training

• Assist with analytics and create assessments to support quarterly business reviews QBR.
• Responsible for the delivery of self-contained education products.
• Train practices on the Glide Health product
• Maintain Product Go Lives          

Glide Health Customer Support

• Sets up and assists in the ongoing maintenance of Revenue Cycle system configurations, but not limited to procedure codes, diagnosis codes, insurance/payor files, pricing plans, and fee schedules.
• Provides support to customers in diagnosing, troubleshooting, and resolving product-related issues.  Guides product features, configuration, and implementation options.  Gathers information and reports on design, reliability, and maintenance problems and bugs. Validates that the revenue cycle products work as designed.              

Glide Health Product Support

• Helps gather customer feedback, business requirements & rules, functional requirements, workflows, dependencies (functional, system), roles, and responsibilities.
• Responsible for updating and managing the content with Glide Health training materials.      

Minimum Requirement

Degree or equivalent experience. Typically requires 4+ years of professional experience.

Education

Bachelor's of Science or equivalent experience required.
 

General Abilities

• Ability to independently seek out changes in payer guidelines, including fee schedule acceptance, testing reimbursement trends, historic reports, and data as needed.
• Maintains strict confidentiality of patient and financial information in assigned area of responsibility and understands applicable laws and regulations as they relate to assigned responsibilities.
• Undertake and lead special projects as requested by the Manager.  

Critical Skills

• 1 – 3 years of experience in IT Project Management with a minimum of 2 years in Software Implementation Project Management in a healthcare environment, with familiarity with claims processing and remit processing. 
• 2 + years of revenue cycle management experience in healthcare and oncology.                     
• Healthcare IT experience
• Experience in software implementation project management, including conflict resolution, resource allocation, and prioritization.
• Customer Service and Training Experience Proficiency in JIRA, Outlook, Excel, Word, and PowerPoint

Business Experience

Preferred experience with practice management systems, managed care, or finance, billing, collections, and payor relations.

Additional Skills

• Requires detail-oriented ability to multi-task, collaborative, customer-focused and able to create visible value to the product
• Ability to act as an interface for business users, technology, and support teams
• Strong written and oral communication skills
• Demonstrated experience managing highly visible strategic and demanding customers, and must be resilient. 
• Demonstrated ability to manage multiple concurrent projects with significant visibility to the client executive teams. 
• Strong foundation in project management principles, processes, and methodology.
• Must have strong and effective communication and presentation skills for effective communication and presentation skills for external client-facing as well as internal communications.  
• Maintains strict confidentiality of patient and financial information in assigned area of responsibility and understands applicable laws and regulations as they relate to assigned responsibilities.

Working Conditions

Environment (Office, Remote)

Traditional office environment. Required Travel 25%

Physical Requirements (Lifting, standing, etc.)

A large percentage of time performing computer-based work is required

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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