Customer Service Product Liaison

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

As a Vuori Product Liaison, you focus on our 3 core values; Being in Great Relationships, Building Great Products, and Living an Extraordinary Life. You develop and grow relationships with our customers by providing them support when issues arise with their Vuori Gear. You help build great products by tracking and reporting feedback and trends related to Vuori Products. You are a Vuori Product Expert, knowing the ins and outs of our current gear, while retaining knowledge of our past products. You want to participate in building the best products on earth while assuming positive intent of our customers and your coworkers. 

What you'll get to do:

• Respond to customer inquiries regarding product issues and discrepancies 
• Use a case-by-case approach to assess each customer's unique concern 
• Identify defective products and/or provide appropriate  
• Process replacement orders 
• Stay up to date on new product details 
• Track all product issues ensuring completeness and accuracy of data 
• Gather customer defect samples to be sent back to HQ.  
• Act as a product expert for the Customer Service Team, providing guidance on all product related questions 
• Develop and maintain in-depth knowledge of all Vuori products to confidently answer customer & team inquiries, troubleshoot issues, and guide customers through product-related concerns. 
• Assist in managing the product knowledge database (Guru) by creating and updating product cards. Ensure the information is accurate, clear, and comprehensive, reflecting the latest product features & updates. 
• Regularly audit existing product cards to verify their accuracy and relevance. Make necessary updates and improvements to keep the database current and useful for Vuori teams.  
• Stay up to date with Vuori product updates, new releases, and our industry’s trends  
• Participate in training sessions and contribute ideas for process improvements based on customer feedback. 

Who you are:

• Minimum of 1 year of experience in Vuori Customer Service, or alternatively, 2 years of customer service experience combined with some retail experience 
• Bachelor’s degree or, in lieu of degree, 1 years of Product Liaison or customer service work experience 
• Excellent organization, written, and verbal communication skills 
• Must be able to type at > 60WPM and willing to take a typing test 
• Ability to multi-task, stay focused, and self-manage  
• Must be customer service oriented (empathetic, responsive, patient, and conscientious) 
• Customer service soft skills, people skills, empathy, and the ability to make justifiable decisions 
• Ability to quickly identify trends and communicate them to lead and or Supervisor 

Our investment in you:

At Vuori, we’re proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan  
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off  
• Wellness & Fitness benefits  

The hourly range for this role is $20/hr - $23/hr.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.