Revenue Strategy & Operations Manager

About the Team

The Revenue Strategy & Operations team at Mixpanel partners with the Regional Business Leaders & Global Leaders to help set and execute global and regional revenue strategies. We build and execute core operational processes such as business planning and reporting, facilitate key decision making, work with leadership on crafting strategies and support ongoing business operations management - whatever is needed to make our Sales teams successful!

About the Role

As Revenue Strategy & Operations Manager, you’ll support on defining the strategy behind customer retention and account growth. You'll partner closely with CS and Sales leadership to improve Gross and Net Revenue Retention, enable scalable expansion motions, and proactively identify areas to enhance the customer experience and lifetime value. This role blends strategic problem solving, operational rigor, and cross-functional collaboration to unlock the next wave of Mixpanel’s growth.

Responsibilities

• Drive strategic initiatives that shape how we engage, retain, and grow our customer base
• Conduct advanced market, customer, and product analyses to uncover whitespace opportunities, inform strategic bets, and guide resource allocation
• Own and evolve the reporting framework for sales and post-sales KPIs—translating insights into recommendations that shape our post-sales strategy
• Act as a strategic thought partner to GTM leadership—bringing analytical rigor and business acumen to inform key decisions and go-to-market priorities
• Provide high-impact operational support to the Sales organization, proactively identifying bottlenecks and implementing scalable solutions to improve performance
• Run and evolve key operating cadences, including business performance deep dives, and executive-level business reviews across post-sales teams
• Collaborate cross-functionally with Product, Sales, Finance, and Marketing to ensure alignment and shared ownership of customer outcomes throughout the full lifecycle

We're Looking for Someone Who Has

• 3+ years of experience at a top tier Management or Strategy Consulting firm
• 2+ years of operating experience in Corporate Strategy, Business Operations, or Sales Strategy in a high-growth, fast paced environment at a B2B SaaS organization
• Experience defining and operationalizing GTM Strategy and proven experience driving impact on retention and expansion metrics (GRR, NRR, etc.)
• Strong project management experience with demonstrated ability to effectively manage time, prioritize tasks and work within deadlines
• Track-record of collaborating with cross-functional partners to execute projects
• Highly motivated, innate intellectual curiosity, and a strong desire to drive impact
• Excellent problem-solving skills, and the ability to thrive in a fast-paced, dynamic environment
• Outstanding written and oral communication skills

Bonus Points For

• Working knowledge of SFDC including Reporting and Record Management from lead creation through opportunity closure
• Proficiency in modeling and analyzing complex and large data sets 
• Demonstrable passion for the data analytics industry