Client Care Specialist – Behavioral Health

Description

Location: Outpatient Mental Health Office, Dover, DE.

Employment Type: Full-Time

About Us:

Mental Edge Counseling, LLC is a mission-driven outpatient mental health practice with offices in Delaware and North Carolina. We provide services including individual, marriage, family, child and adolescent, and group therapy as well as medication management. Mental Edge Counseling, LLC has developed a reputation as an established and trusted outpatient mental health office. We are dedicated to delivering exceptional care to our clients and provide an environment where our team members are able to obtain positive results and promising outcomes within their career and personal lives. Mental Edge Counseling is also associated directly with a Neurofeedback / Biofeedback clinic and mental health non-profit both located in the same building - extending our impact and resources to offer our clients and team members.

Are you:

• A motivated & driven professional with experience as a mental health receptionist?
• Eager to contribute to the growth of a thriving practice while advancing your own professional development?
• Looking for a workplace that values you as an individual and not just a number?
• Seeking a work/life balance? (136+ hours of PTO)
• Seeking a rewarding & impactful full-time position on a growing team?

Mental Edge Counseling, LLC prides ourselves in our ability to create a supportive and rewarding atmosphere for both our team members and clients.

Benefits include:

• Competitive compensation that is based off experience and training. 
• Full-time employees receive comprehensive benefits, including health, vision, and dental insurance.
• 136+ hours of PTO that increases with employment longevity. 
• 2 additional ‘Mental Health’ PTO days.
• Opportunities for continuous certifications and professional development.
• A supportive and team-oriented work environment focused on personal and professional growth.

As a Mental Edge Counseling, LLC (MEC) Client Care Specialist, your key job responsibilities would include:

• Serve as the first point of contact for clients, answering phones and addressing inquiries with professionalism, empathy, and discretion.
• Coordinate and manage appointments, therapist schedules, and calendar changes with accuracy and efficiency. 
• Greet clients warmly and check them in for appointments, creating a welcoming and supportive atmosphere. 
• Collect, verify, and maintain complete and accurate client information, including insurance documentation and eligibility. 
• Utilize our Electronic Medical Records (EMR) system to accurately document, update, and manage client records. 
• Support therapists with client-related administrative tasks, communication, and scheduling needs. 
• Actively contribute to a positive, organized, and client-centered office culture. 
• Attend and participate in monthly team meetings. 
• Engage in ongoing professional development and training opportunities. 
• Promptly address client questions and concerns, collaborating with clinical staff as needed. 
• Perform additional duties as assigned by leadership to support smooth practice operations.

Requirements

• High School Diploma or GED Equivalent
• Minimum of 3+ years experience in medical office administration, behavioral health practice support, or related healthcare administrative roles.
• Available to work 10:45am-7:15pm (this shift is a requirement).
• Alignment with MEC’s Core Values: Adaptability, Ambition, Team Player, Discipline, Loyalty, Accountability, Hardworking, Growth Mindset.
• Proven mental health receptionist and administrative experience.
• Strong written and oral communication skills.
• Highly organized, detailed oriented, reliable, and able to manage multiple tasks in a fast-paced environment.
• Strong knowledge of insurance verification, client intake processes, and front office coordination.
• Excellent interpersonal skills with a calm, empathetic, and professional demeanor.
• Strong attention to detail and commitment to client confidentiality.
• Commitment to providing exceptional customer service and support.
• Willingness to learn and adapt to new systems and processes.
• Proficiency in the Microsoft Suite (Excel, Word, PowerPoint, etc.).
• Proficient with EMR systems
• Passion for supporting individuals on their mental health journey. 
• Demonstrated ability to work independently and as part of a collaborative team.

At Mental Edge Counseling, we believe that every client interaction is an opportunity to create a positive and lasting impact. As a Client Care Specialist – Behavioral Health, you will play a key role in supporting our clinicians, clients, and overall practice operations. This is a professional, client-facing administrative role designed for individuals with strong experience in healthcare administration, behavioral health front office support, or medical office coordination.

We are seeking someone who is highly organized, compassionate, detail-oriented, and committed to making client care their career. If you take pride in delivering exceptional service, have experience navigating EMR systems, and enjoy contributing to a supportive team culture, we would love to meet you.

We look forward to welcoming you to our team and working together to support the well-being of our clients and community.