ALEKS Implementation Manager (NC/VA)

Overview

Impact the Moment 

Are you interested in making a difference in the lives of others? The McGraw Hill ALEKS Implementation team thrives on building meaningful relationships with educators to maximize the potential of every learner. This is a unique opportunity to have a far-reaching impact on student success as well as impact the educational technology industry.

What is this role about?

McGraw Hill, the leading provider of digital and print educational resources, is looking for an ALEKS Implementation Manager for our Higher Education division. The ALEKS Implementation Manager is responsible for providing implementation consultation, coaching, professional development, training, and technical assistance regarding ALEKS products to customers, potential customers, and the sales organization. You will continually improve implementation fidelity to inform strategies to retain, grow, and win business in the Higher Education Math, Chemistry and Placement markets.

ALEKS is a research-based, online learning platform that offers course products for Math, Chemistry, Placement, and more. Rooted in over 30 years of research and analytics, ALEKS can pinpoint each student’s knowledge and provide them the support to achieve mastery. ALEKS empowers educators with the flexibility to structure their course based on their goals and surfaces insights into class-level and student–level progress so they can efficiently learners who are potential at-risk.

This is a remote position requiring travel 2-4 days a month on campus in the state of North Carolina or Virginia. Candidates should ideally reside in North Carolina or Virginia and live 1 hour from a major airport. Applicants must be authorized to work for any employer within the United States.

What you will be doing: 

• Manage the ALEKS implementation needs of your assigned territory with key focus on new customers, retention of existing customers and expansion at existing accounts.
• Manage pilot program and conversion rate of at least 70%.
• Enforce best practices while establishing long-standing trust and partnership with customers and your internal partners.
• Maintain master knowledge of ALEKS, the science behind ALEKS, ALEKS data and reports.
• Gather and share customer feedback, observations, and market needs to internal McGraw Hill stakeholders to ensure products and services are continually improved.
• Master knowledge of hallmark implementations in your respective territory.
• Consult with the Accessibility Compliance offices at each institution. 
• Communicate with, coach and guide internal stakeholders to promote teamwork that ensures implementation success across the territory.
• Regular analysis of and communication with new, existing, and at-risk territory implementations to ensure optimized implementation and success through field-based best practices and course management.

We’re looking for someone with:

• Bachelor’s Degree required. (Advanced degree in education, math, science or educational technology preferred).
• 5+ years of professional/consulting experience required. (Instructional design, educational technology experience and/or teaching/education experience preferred)
• Higher Education industry experience preferred.
• Ability and willingness to travel. (Travel demands depend on territory and account needs)
• Extraordinary desire to learn and innate drive to help others.
• Exceptional written and oral communication skills.
• Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, abilities. 
• Familiarity with major operating systems, browsers, zoom, Microsoft office suite, internet concepts are a requirement.
• Motivation to continually reflect, improve, and grow.

Here’s what we offer:

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.  

The pay range for this position is between $67,000 - $85,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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