IT Support Representative

THE JOB 

The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on-site IT support at Huntington Bank Pavilion at Northerly Island. As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry.  

WHAT THIS ROLE WILL DO 

· Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff 

· Identify, track and resolve persistent issues, ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, and follow established escalation procedures 

· Act as an onsite liaison with remote IT support teams to troubleshoot reported issues with venue technology 

· Be the onsite IT contact for the venue and provide guided access for visiting IT service providers 

· Provide onsite assistance to tour production including establishing artist Internet connectivity and fulfilling the terms of artist/tour IT riders prior to and on “day of show” 

· Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point-of-sale systems and access control technologies prior to gates opening for fans 

· Assist with deployment, inventory management, and maintenance of onsite IT equipment including both FOH and BOH devices and their systems 

· Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies, including updating existing venue systems documentation 

· Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization 

· Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events 

WHAT THIS PERSON WILL BRING 

· Experience with and in-depth knowledge of iOS, Android, Windows operating systems and network technologies is preferred 

· Strong communication skills (oral and written) paired with a professional communication style 

· Self-motivated, capable of independent reasoning and troubleshooting 

· Highly organized and strong attention to detail 

· Must be a reliable and dependable team player with ability to work independently and under little supervision 

· Must be able to adapt to a constantly changing and at times stressful work environment 

· Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving record 

· This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role. 

· (Note: Shifts may change to meet business needs.) 

EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of
diversity and inclusion. You will be working in an inclusive environment and be
encouraged to bring your whole self to work. We will do all that we can to help
you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants
regardless of age (40 and over), ancestry, color, religious creed (including
religious dress and grooming practices), family and medical care leave or the
denial of family and medical care leave, mental or physical disability (including
HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and
veteran status, political affiliation, national origin (including language use
restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding),
gender, gender identity, and gender expression, sexual orientation, or any other
basis protected by applicable federal, state or local law, rule, ordinance or
regulation.