Desktop Support Analyst I
At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Are you passionate about technology and enjoy solving problems? Join our dynamic IT support team as a Desktop Support Analyst I in Seguin, TX!
At DYOPATH, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!
Why DYOPATH?
- People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
- Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
What We’re Looking For: Desktop Support Analyst I
If you're looking for a typical desk job, this isn’t it. As a Desktop Support Analyst I in Seguin, TX, you’ll be hands-on, on the move, and at the heart of a large-scale operation. With a site so big you’ll be driving a golf cart between stations, this role offers more than just technical challenges - it offers variety, autonomy, and the chance to make a real impact every day.
The Details:
- Location: Seguin, TX - onsite; zipcode 78155
- Shift: Monday - Friday, 7:00am - 4:00pm CDT
- Pay: $21/h
What You'll Be Doing:
You’ll be the go-to problem solver for all things tech: keeping systems running, users supported, and issues resolved quickly and professionally.
- Analyze the user requests and incidents
- Organize meetings with users to discuss resolution with incidents that occur.
- Providing technical support including: Installation, Deployment, and Maintenance of company PCs, laptops, software, scanners, printer problems and various peripherals
- Supporting internal customers by troubleshooting software and hardware issues either face to face, over the phone, or through chat software.
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Create, receive, and resolve end user incidents. tasks, and requests while maintaining response and resolution of contracted SLAs
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
- Create, Edit, and Maintain knowledge base articles
- Document process requirements
What You Bring
Required:
- Bachelor’s degree in IT or related field or 4 years of equivalent experience
- A+ Certification
- Strong troubleshooting skills and attention to detail
- Excellent communication and customer service mindset
- Computer hardware troubleshooting knowledge level: Intermediate
- Software troubleshooting knowledge level: Intermediate
- SharePoint experience (O365 preferred)
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Demonstrate good judgment to support the clients with technical advice and problem resolution
- Perform other related duties as necessary
- Ability to work with team
- Capability to prioritize workload and meet deadlines
- Detail-oriented
- Customer service oriented
Apply now and bring your IT expertise to a role that’s as dynamic as you are!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations across the United States, we he...
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