Fast Facts

The Technology Support Fellow position at Davidson College offers recent graduates an opportunity to gain hands-on experience in IT support, while contributing to the campus technology needs.

Responsibilities: Responsibilities include troubleshooting technology issues, providing user support, managing inventory, and creating user guides.

Skills: Required skills include problem-solving, strong communication abilities, project management, and empathetic interaction with users.

Qualifications: Minimum qualifications are a Bachelor's degree and strong problem-solving and communication skills.

Location: The job is located in Davidson, NC, United States.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $55,000.

The Davidson College Fellows program provides graduating seniors or 2024 graduates (of any college) an entry-level, one-year or two-year term-limited position in an information technology field. Our purpose is to help you grow your talent and skills, while you help us solve technology problems for the college. This year, we are recruiting for Fellows in technology support. Fellows positions are open to all recent graduates, including Davidson graduates. For more details about the Fellows program, please see https://www.davidson.edu/offices-and-services/human-resources/work-davidson/fellows-program

We are seeking a class of 2024 or 2025 graduate to join our team as a User Success Fellow. T&I's User Success Team (UST) is a support team responsible for end user support at Davidson College. We have 5 full time staff and a team of 20-30 students and support the technology needs of the campus including but not limited to:

1. Operations
2. Purchasing, receiving, imaging and deploying campus endpoints (desktops, laptops, printers, tablets etc.) and maintaining an inventory database.
3. User Support
4. Troubleshooting and supporting the endpoints (in offices, labs and classrooms) described above and the software that runs on them. This includes consultations about replacements that match needs to computer specifications.
5. Phone, chat, walk-in, remote and in person support for users
6. Classroom support
7. Cybersecurity (malware removal, drive encryption, two factor authentication, etc.)
8. Laptop Kiosks

5. Knowledge Creation and Management

• Publish and maintain user guides at support.ti.davidson.edu

1. Identify content opportunities
2. Craft user-friendly instructions

6. Projects

• Internal process automation, design and implementation
• User Experience improvements

Minimum Qualifications

• Bachelor's degree.
• Excellent problem solving skills with the ability to present complex information in a clear, understandable and empathetic manner.
• Excellent communication and listening skills, allowing the UST Fellow to interface comfortably with colleagues and constituents inside and outside of Davidson T&I.
• Project and time management skills, with ability to effectively manage competing priorities.