CMA Team Lead

About us:

LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.

At the heart of this transformation is our team of 50+ talented developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.

If you're passionate about building impactful technology, solving complex challenges, and seeing your code change lives, LifeMD is the place to grow, innovate, and make a difference.

Join us and let's build the future of healthcare—together. 🚀

About the role

The Certified Medical Assistant Team Lead will be responsible with assisting our Medical Assistants with their questions and concerns while providing solutions. You will serve as a liaison between our Medical Assistant and the Direct Supervisor, so professionalism and expert supervisor skills are a must.

Responsibilities

• Serve as the first point of contact for escalations for the MA team members
• Provide backup support for the MA team, which includes all functions of a Medical Assistant
• Assist in the supervision of work and performance of clinic staff including Medical Assistants and other support staff, as instructed, including input for performance reviews and corrective action plans
• Update job knowledge by participating in educational opportunities; reading professional publications, etc.
• Guide care delivery and ensure patient flow within the site
• Schedule patient appointments and maintain communication to confirm future appointments
• Document patient medical information and intake forms
• Ensure all related reports, labs, and information are completed and available in the patient's chart prior to their appointment
• Perform data entry tasks to document patient records within the database and maintain patient charts
• Answer and respond to patient questions and concerns in a timely manner
• Record vital signs
• Correspond with customer service representatives regarding patient questions
• Oversee and train new and existing staff alongside the Clinical Director
• Answer messages and tasks in a timely manner; refilling prescriptions when ordered by physicians
• Maintain a safe, secure, and a healthy work environment
• Assist with New Hire Training/Interviewing
• Create monthly work schedules for MAs and MSRs

Basic Qualifications:

• Current CMA/RMA certification
• 2+ years of experience as a CMA/RMA
• Ability to work rotating schedule, including nights and weekends
• Professional experience working with EMRs, Word, Excel, and Outlook
• Experience working in a medical office and knowledge of medical terminology
• Excellent computer skills and tech-savviness

• Preferred Qualifications:
• Team Lead/Supervisor experience
• Bilingual in English and Spanish
• Excellent verbal and written communication skills, with an emphasis on phone etiquette
• Ability to multi-task and work in a fast-paced environment
• High level of professionalism
• Attention to detail with exceptional organizational skills
• Desire to serve and protect the company by adhering to professional standards, company policies and procedures, and federal, state, and local requirements
• Eagerness to demonstrate initiative and ownership for accomplishing new and different requests, while exploring opportunities that add value to the role

• Hourly Pay: $34.00/hour
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)