IT Support Specialist

About Us

Knighted is a multi-faceted investment organization poised for continued growth over the coming years. Within the gaming space, we are the largest provider of Third-Party Player Proposition Services (TPPPS) for California cardrooms, recognized as the premier industry leader. In addition to enjoying a dominant position in the gaming industry, we are continuing to explore high-potential businesses across markets, expanding our reach most recently in the Texas market with a mission to redefine the entertainment landscape. The Founders are accomplished entrepreneurs recognized for disrupting enterprise through innovation and an unwavering commitment to serve our clients, our people, and our communities.

Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Knighted is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else.

IN IT TOGETHER. ON TOP OF IT. NOT ABOVE IT.

About the Role

Hi, I'm Johannes, IT Manager at Knighted. I've been with the company for over 8 years. I'm a hardcore techie, who loves tinkering with technology and finds fascination in human-technology relationships. I run a small IT team, where everyone loves getting things done; always try to better themselves, and always always look out for each other. We're looking for someone to take on a significant IT support portion in SoCal, and expand the overall IT team. If you're someone willing to engage with every aspect of IT, go out of your way, and be the hero of the day, then read on.

Knighted is looking for an IT Support Specialist to support the IT department and greater Knighted team. You’ll be solving a wide range of tech related problems and assisting to create a streamlined IT infrastructure. Leveraging FreshService IT Services Management platform and dashboards to manage your ticket queue, you’ll work in a team environment to enhance your knowledge and that of your teammates. We’re looking for someone who enjoys customer service support, possess knowledge across a wide range of technical topics, and thrives on finding solutions to technical issues in an ever-changing and flexible environment.

• Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support, escalating issues as appropriate
• Perform general IT support activities, hardware deployment/repair, and software installations
• Perform preventative maintenance of IT equipment
• Regular travel to business operations locations for support and maintenance, as well as assisting remotely
• Support account management of our technical systems
• Assist with recommendations of technical solutions that meet design and functional needs
• Assist with updating/authoring Best Practices and Procedures documents
• Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary

• Must be at least 21 years of age or older to be able to assist our teams onsite
• Associates Degree, equivalent Certification (A+, Net+, Sec+, Cloud+, etc.), or equivalent experience preferred
• Knowledge and experience with Google Workspace Apps
• Knowledge and ability to support iPadOS, MacOS, ChromeOS, WindowsOS, Android
• Ability to quickly understand and operate a wide variety of IT applications and systems
• For internal employees: Gaming Level - Green Belt or above

• Familiarity with SaaS environments is a plus
• Precise but with a sense of urgency
• An upbeat and positive attitude toward the work
• Ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, instant messaging, etc.

• Free medical benefits, with options for upgraded coverage
• Dental and vision coverage 
• Flexible paid time off 
• Commuter benefits
• 401(k) retirement plan
• Perks program with discounts on local gyms, restaurants, concerts, and more

Knighted is a proud equal opportunity employer and all employees and qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.