IT Project Manager, Digital Support & Enablement

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What you'll do:

• Drive process from requirements gathering, to agile development, to agile deployment. Simplifying complex business problems and user pain points
• Craft storyboards for key personas, and write product specifications and user stories; work with Engineering, Program Managers, business leads and users throughout the planning to release lifecycle
• Bring a customer first attitude and approach to problem solving and stakeholder relationship building.
• Provide education, training, and operational leadership on CRE technology to client and WD account team.
• Create awareness among the client and WD teams about the function and capabilities of deployed technologies, driving adoption and engagement of tools.
• As necessary, coordinate refresher training to ensure client and account team are familiar with and make best use of available technology.
• Regularly attend and participate in client meetings with CRE and data and technology representatives; credibly represent the capabilities of deployed technology and point out new ways to use and evolve existing technology to achieve client goals.
• Serve as first point of escalation for technology support and delivery challenges; work with JLLT platform teams to resolve quickly and effectively.
• Partner with the client to develop a long-term strategy for their installation.
• Provide oversight over various project initiatives and the coordination of teams toward project goals and objectives.
• Build process and system documentation for any new enhancement efforts or rollouts, as well as previously built processes or features lacking documentation
• You are responsible helping prioritize the backlog, working closely with customers, strategy, and research teams to synthesize key requirements into a cohesive design

We'd love for you to have:

• Passion for product management, and building a product mindset
• Detail oriented, analytical with good communication skills
• Prior product management experience at the basic levels - consulting, business analyst or engineering experience in a dynamic start-up environment would be a close second
• Working knowledge on workflow/process design, flowcharting, project organization and teamwork
• Ability to translate client requests to make impactful recommendations that meet client needs, tell a story that eloquently translates data, simplifies complex information, and clearly articulates JLL’s value
• Strong networking and influential skills with ability to work across diverse stakeholders to drive common solutions
• Must demonstrate proven ability to effectively manage customer relationships (both internal and external)
• Anticipates and understands the emerging needs of clients
• Working knowledge in the world of CRE functions, processes, stakeholders, market, etc.
• Understanding of JLL CRE Technologies, and awareness of third-party Prop Tech, IWMS, Smart Buildings, IoT, etc.
• Proven track-record operating in a high-performing, matrixed team
• Results focused leadership style, ensures execution, drives targeted results, focuses on customers, and leads courageously

Education Credentials

• This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience
• Additionally, the candidate must have 5+ years of industry experience acquired through previous work experience
• Experience with Agile methodologies and framework a plus.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.