Facilities Operations Manager
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves: The facilities Operations Manager will oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures. Collaborate with the Client Facility Manager to deliver exceptional services in property operation and maintenance, encompassing customer/client relations, facility upkeep, project coordination, procurement processes, and vendor management. This role is instrumental in ensuring optimal property performance and client satisfaction through efficient resource allocation and strategic decision-making.
Your day-to-day tasks will include:
- Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
- Maintain client satisfaction with delivery of facility services and support Client programs. Develop and maintain a positive client relationship.
- Provides contract, JLL corporate and account compliance management and quality control with vendor partners. Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly.
- Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
- Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
- Facilitate work order management for maintenance team and vendors.
- Enforce all Company policies and safety training requirements.
- Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.
- Support the Client in the implementation and execution of short and long-term projects
- Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.
- Oversee and execute the appropriate monthly/quarterly/annual on- site inspections.
Desired experience and technical skills:
Requirements:
- Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis is preferred
- Minimum of 4 years industry experience required either in the corporate environment, third party service provider or as a consultant
- Excellent customer, computer, managerial, verbal and written communication skills
- Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
- General knowledge of building systems (mechanical and electrical systems).
- Strong interpersonal and supervisory skills. Skilled conflict resolution and solution analysis skills.
- Proficient and skilled in MS Office, Excel, Share Point, Teams, etc. and CMMS systems
- Skilled at managing Maintenance Mechanics, Techs or similar skilled staff to perform at high levels in dispersed portfolio
- Ability to oversee multiple facilities of different functions in a dispersed regional portfolio
- Ability to supervise vendor performance during normal and off hours including weekends when necessary
Location:
On-site –Show low, AZIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
Accepting applications on an ongoing basis until candidate identified.
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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...
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