Manager, Program Success

Job Title: Manager, Program Success

Team: Innovation Team

Location: Hybrid in San Jose (CA)

 or Chicago (IL)

Employment Type: Full-time

Start Date: August 2025 

About Braven

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.  

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven’s Jobs Report.

About the Role

As Braven scales its centralized-course model to serve more BravenFellows across an expanding portfolio of higher education partners, the Manager, Program Success plays a critical role in ensuring a high-quality course experience. This individual is responsible for managing a pool of part-time Graders. You will reinforce Braven's ever-evolving grading strategy and systems, ensuring strong alignment to academic policies and campus-specific norms.  Additionally, this manager serves as the primary point of contact for our volunteer career coaches,whom we call Leadership Coaches (LC’s) during the term—responding to questions, escalating challenges, and ensuring they feel connected and supported. This highly collaborative role blends execution, coaching, and quality assurance to help deliver an exceptional experience for both Fellows and those who support them.

This role will be on the Innovation Team’s Central Delivery Team and report to the Director of Accelerator Success.

What You’ll Do

Stakeholder Management (40%)

• Supervise and support a pool of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.
• Collaborate with Program Facilitators and Manager, Academic Success to implement volunteer support and accountability structures, including coaching for underperforming LCs.
• Co-design and lead grader training cycles and communities of practice (regular peer learning groups) to ensure grading consistency and alignment with  Higher Education Partnerships standards.
• Provide escalation support and intervention for Graders struggling to meet expectations and coordinate closely with others to ensure high-support LCs get what they need to influence student outcomes in the course

Course Data Management & Analysis (40%)

• Ensure rubric adherence and grading turnaround times are met across all sites and sections.
• Implement periodic audits of feedback quality and ensure clarity and alignment to learning objectives.
• Manage grading performance dashboards and share trends and insights with the Central Delivery leadership team.
• Support struggling students through a tiered academic intervention framework, including direct student engagement, communications, and supports, tracking, working with higher education partner intervention systems and contacts

Leadership Coach Experience and Retention Support (15%)

• Partner with Manager, Academic Success and CDA teammates to maintain a high-quality, joyful volunteer experience through consistent communication, resources, and recognition.
• Track volunteer engagement, issues, and performance in systems like Salesforce, escalating to appropriate teammates when interventions are needed.
• Lead targeted coaching sessions for struggling LCs and contribute to onboarding and training.

Team Collaboration & Knowledge Sharing (5%)

• Partner with cross-functional CDA teammates to build and refine scalable systems that support grader and volunteer success.
• Share insights from grading and LC data to inform product, training, and course design improvements.
• Document and socialize best practices, participating actively in Braven’s knowledge-sharing ecosystem.

Minimum Requirements

• Bachelor's Degree
• Demonstrated empathy and effectiveness in working directly with secondary or college-level students from diverse backgrounds, particularly in moments of academic struggle or stress.
• Proven ability to analyze academic data to identify trends and proactively address student learning needs through direct intervention or by delegating tasks.

Preferred Qualifications

• At least 3 years of work experience in a related field
• Experience managing and supporting part-time staff or volunteers, including the ability to delegate effectively and provide clear, constructive feedback.
• Strong interpersonal and coaching skills, with the ability to support and mentor volunteers and facilitators, including those with significantly more experience or seniority.
• Exceptional customer service skills, with the ability to communicate clearly, patiently, and professionally with students, staff, and volunteers.
• Excellent organizational and analytical skills with the ability to create, operationalize, and manage project plans, meeting milestones and deadlines and a focus on using data and metrics to drive decisions and measure performance

• Excellent relationship builder with the ability to find common ground, build consensus, and strengthen collaboration among diverse stakeholders.You exemplify a customer service mindset.
• Comfort with a high level of ambiguity and the ability and desire to work in an ambiguous environment
• Comfort using collaboration and data tools like Google Suite, Salesforce, Slack, and Jira (or similar systems)
• Demonstrated commitment to building strong and welcoming cultures that help to develop others.
• Exemplification of Braven’s core values

• Experience that has informed your belief in Braven’s mission and have prepared you to work with, or for, Braven’s student Fellow population

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

Work Demands

• Ability to work in-person in San Jose (CA) at least 3 days per week
• Travel up to 1-2 times per quarter across Braven’s higher education partners and for Braven team gatherings
• Ability to work an adjusted schedule to support the facilitation of weekly programming up to 3 evenings per week and 1-2 weekends per semester

Additional Requirements

• Authorized to work in the U.S.

• Braven doesn’t offer employment visa sponsorship

Application & Interview Process

While the interview process may vary slightly, the general process will be:

• Phone screen with Talent Team member
• Performance Task
• Interview with Hiring Manager
• Panel Interview with Key Partners
• Reference Checks

Compensation and Benefits

The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between in $72,500 and $90,600 in San Jose (CA). Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the application process.

Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: 

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• A one-month paid sabbatical after 4 years on staff

Location

We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, we require teammates to live within commuting distance of one of our hubs: San Jose, CA. Each teammate can use at least two flex days per week to work remotely. We believe in the magic, connection, and collaboration that happens when people work together face-to-face and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two to three commutes per week.

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.  We encourage talented individuals of all backgrounds to apply.