Operations Manager - job 2 of 5

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities:
Facilities Management

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety.
• Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
• Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization.
• Effectively utilizes data and analytics in the communication of solutions and decision making.
• Responsible for performance of team of technicians over multiple shifts or a large-scale facility to perform maintenance and repair on client equipment and facilities systems.
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Drive performance as measured by client’s Key Performance Indicators
• Oversee daily operations of sites including setting priorities on work to be performed in collaboration with Facility Manager objectives
• Manage PM work orders for ongoing inspections and regularly scheduled maintenance
• Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.
• Any and all other duties and tasks assigned.

Vendor Management

• Closely monitor work requests communicated by JLL, the client and vendors.
• Continuously raise the bar in vendor quality and service while reducing overall costs.
• Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Client Service/Satisfaction

• Develop and maintain positive client relationship.
• Conflict resolution and solution analysis.
• Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and/or service dissatisfaction.

Compliance

• Provides contract compliance management and quality control.
• Responsible for JLL Engineering compliance program.
• Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

Budgeting/Reporting

• Preparation of detailed budgets for operations.
• Preparation of regular and ad-hoc reports.

Qualifications:

• Education/training, Bachelor’s Degree in a related area or equivalent combination of education and experience.
• Candidate must possess and maintain a valid state driver’s license, and perform Vehicle Safety Inspection
• Minimum 7-10 Years of relevant experience.
• Proficient in MS Office, and MS SharePoint
• Strong technical knowledge of building systems.
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives.
• Self-motivated and ability to work independently.
• Financial acumen to manage budgets for projects and operations.

Physical Work Requirements/Conditions:

• Lifting up to 60 lbs.
• Working from heights.
• Frequently climbing, bending, lifting, kneeling, stooping, and working/extending overhead.
• Working in adverse conditions (i.e., extreme cold, extreme hot).
• Climbing a ladder up to 30 feet.
• Being able to sit and type for longer periods of time.

Please note this is an onsite-based role, if you are offered the role- you will be expected to comply.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.