Under the direction of the IT Director, the IT Support Part Time position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views. This is an in person role based on the Evansville campus.

MAJOR RESPONSIBILITIES:

• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.
• Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
• Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.
• Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
• Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.
• Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Hiring Range:

• This role pays $15.50 per hour.

Work Hours:  

• This role is normally scheduled during normal business hours. Occasional nights and weekends may be needed.

Benefits:

Adjunct Faculty may qualify for benefits including:

• Whole Life Insurance

• Critical Illness Insurance

• Accident Insurance

• Vision Insurance

• Identity Theft Protection

• 403(b) Defined Contribution Retirement Plan

• Employee Assistance Program

• Free Ivy Tech tuition for employee, spouse and dependents (after 2 semesters of employment.)

For more information on Ivy Tech Benefits visit https://careers.ivytech.edu/benefits

Minimum Qualifications

• Must be available to work in person on the Evansville., IN campus
• High School diploma required.
• Must possess good customer service and organizational skills
• Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person
• Must be proficient with current hardware and software technology
• Must be able to maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
• Must be dependable
• Ability to stay calm in stressful situations
• Ability to handle multiple competing priorities
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
• Must be willing to travel as necessary

Preferred Qualifications:

• Associate Degree in IT or related field. May substitute equivalent experience and or certifications for the degree. 
• Experience in a higher education environment is desirable

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.