Business Application Analyst

Description

PURPOSE STATEMENT

The Business Application Analyst is responsible for application and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. This position supports financial and administration healthcare areas, to include but not limited to, revenue cycle, patient access (registration and scheduling), health information management (HIM), charge capture, billing and coding. This position performs analytical and reporting activities to support the business function of a department or division. This position is accountable for generating and preparing reports, performing analysis, tracking, and submitting data, and related activities in a timely and accurate manner. 

ESSENTIAL FUNCTIONS

• Identify, analyze, and gather business requirements and develop technical specifications.
• Create project and operational support documentation, which may include business requirement documents, process and data flow diagrams, solution design specifications, implementation plans and testing scripts, and reporting of results.
• Maintain database information for the facility and/or department personnel on a daily, weekly, and monthly basis. This includes ensuring accessibility of accurate information to department personnel as needed.
• Prepare and distribute weekly, monthly, and ad-hoc business object reports in accordance with established guidelines and procedures or as requested.
• Assist department staff by performing project-related work, as needed or requested.
• Review, analyze and evaluate business and user needs and documents findings and recommend changes to business processes to increase system effectiveness for end users.
• Validate the business need for solutions to business problems and process improvements.
• Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provide recognized knowledge of product features, functionality, and utilization of the application software. 
• Utilize system analysis techniques and procedures, including consulting with users to determine software application and/or system functional specifications.
• Design, develop, analyze, test, and train modification made to software applications based on user design specifications.
• Manage stakeholder expectations by analyzing expectations and requirements. 
• Identify project issues and risks and resolve or escalate as appropriate.
• Collaborate effectively with colleagues to complete tasks. 
• Lead or actively participate in meetings.
• Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve somewhat complex problems.
• Develop and maintain test scripts to reflect proposed workflow solutions. 
• Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.
• Participate in disaster recovery initiatives.
• Support the training team by keeping trainers abreast of new functionality and system changes.
• Provide assigned on-site support during go-lives and system upgrades.
• Provide 24/7 support when scheduled.
• Resolve or triage support calls as applicable.

OTHER FUNCTIONS

• Maintains regular and predictable attendance.
• Performs other essential duties as assigned.

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma/GED or equivalent working knowledge.
• Bachelor’s degree in business, computer sciences, or related field. May consider applicable clinical, revenue cycle or other healthcare experience in lieu of degree.
• Two years’ experience in revenue cycle, accounts payable, patient access (registration and scheduling), health information management (HIM) or billing and coding preferred.
• Two years’ Meditech Expanse experience preferred.
• Current knowledge of regulatory standards and the impact on business operations. 
• Obtain and maintain system certifications, if applicable
• Equivalent proven work experience and technical training and some college will be considered. 
• Experience in the information technology areas, such as personal software packages, generating reports and presenting information in a written or spreadsheet format. SQL or equivalent report writing experience preferred.
• Knowledge of commonly used concepts, practices, and procedures within a particular field respective to the system functions.
• Excellent oral and written communication skills to effectively interact with internal and external customers and department staff. 
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.
• English sufficient to provide and receive instructions/directions.
• Ability to follow verbal directions and instructions to perform work.
• Ability to organize, prioritize, and manage a variety of tasks and activities in a timely and effective manner.
• Must possess strong research and data-gathering abilities, along with the capability to interpret data to develop and implement policies, procedures, or solutions within a healthcare setting.
• Proficient with Microsoft Office

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to life and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.