Functional Chief for Case Managers

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

International SOS is looking for qualified individuals to provide leadership, management, and guidance for Case Management services for The Navy Fleet and Family Support Program (FFSP) which serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

The Functional Chief for Case Management is responsible for overseeing and managing all aspects of the Case Management program, ensuring the delivery of high-quality care to FFSP patients. They will also play an important role in developing and implementing effective strategies to support the Case Management needs of clients and improve overall program effectiveness.

Key Responsibilities

• Review and implement a comprehensive Case Management Program that aligns with the client’s vision, mission and goals. 
• Supervise and provide guidance to clinical staff, ensuring the delivery of effective and evidence-based case management services. 
• Have input into program budgeting and financial management, ensuring efficient utilization of resources and compliance with funding requirements. 
• Collaborate with senior external stakeholders, including government agencies, community organizations, and healthcare providers, to enhance program accessibility and effectiveness. 
• Monitor and evaluate program outcomes, utilizing data-driven approaches to assess program effectiveness and identify areas for improvement. 
• Implement quality assurance measures to ensure adherence to professional standards and regulatory requirements. 
• Develop and maintain partnerships with relevant organizations and providers to enhance service coordination. 
• Stay updated with current trends, research, and best practices in the field of case management, incorporating this knowledge into program development and service delivery. 
• Provide leadership and support to program staff, fostering a positive and collaborative work environment. 
• Prepare reports and presentations for organizational leadership and external stakeholders, effectively communicating program outcomes, challenges, and recommendations. 
• Participate in site/regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.  
• Ensure the case management team document and maintain current records in the FFSMIS Clinical Counseling Record System for all non-medical counseling assessment and counseling services provided IAW current Navy requirements.  
• Ensure staff delivering case management services are accounting for all services delivered in scheduling module in FFSMIS. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Required Skills and Knowledge

• Minimum educational qualifications include a bachelor’s degree in in a social science or related field, a combination of bachelor’s education and experience equivalent to a bachelor’s degree, OR four years equivalent experience in a social science or related field. Four years’ experience providing program management or oversight of case management or advocacy services is required. 
• Minimum professional qualifications include a current, valid and unrestricted clinical license or certification from a state or U.S. territory. 
• Excellent communication and interpersonal skills to effectively collaborate with staff, clients, and external stakeholders. 
• In-depth knowledge of case management modalities, evidence-based practices, and current research in the field. 
• Proficiency in program development and implementation, including strategic planning, resource allocation, and budget management. 
• Ability to analyze data and utilize outcomes to drive program improvement and inform decision-making. 
• Strong organizational skills, with the ability to manage multiple priorities and meet deadlines. 
• Familiarity with relevant regulations and compliance standards in the case management field. 
• Ability to adapt to changing environments and embrace innovation in case management service delivery. 
• Commitment to cultural sensitivity and the ability to promote inclusivity and diversity within the program. 
• Strong problem-solving skills and the ability to make sound decisions in complex situations. 
• Working knowledge of Microsoft 365. 

Required Work Experience 

• Minimum of 2 years in a leadership role within a case management program and strong leadership and management abilities, with the capability to motivate and inspire a team. 
• Must meet the standards of professional and ethical conduct prescribed by their discipline or certifying/licensing board and demonstrate current clinical competence through direct service clinical experience during the 2 years preceding hire. 
• In general, case managers shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.  
• Strong oral and written communication, assessment, and advocacy skills are required.  
• Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background. 
• Knowledge of the FFSMIS system is desired but not required. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.