Functional Chief for Work and Family Life Program

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

International SOS is looking for qualified individuals to provide oversight to The Navy Fleet and Family Support Program’s (FFSP) Work and Family Life (WFL) program. The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

This person shall have oversight of provided Work and Family Life support programs and services that directly support deployment and mission readiness by preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle and operating tempo. This Functional Chief will work with Service leadership in planning a mix of programs tailored to the needs of the Service and which target different audiences to include single, married, parents and children, wartime and peacetime. This position will also direct service productivity standards, ensure all information and referral, one-on-one, and group education services provided by Work and Family Life Programs staff are properly executed and ensure that staff delivering Work and Family Life Programs are accounting for all services delivered.  

Key Responsibilities

• Provide timely and effective program oversight of the Work and Family Life (WFL) Programs functions, coordinate regularly with Non appropriated Fund Instrumentality (NAFI) representatives and the Contract Site Leads, where available, regarding performance and quality of services provided by Work and Family Life Program’s staff and plan and ensure execution of quality assurance activities. 
• The incumbent is responsible for the execution of instructions and regulations affecting the service delivery in the Work and Family Life Programs, analyzing data gathered, briefings, and assisting in developing standardized curriculum and program implementation guidance and making recommendations for the delivery of Work and Family Life Programs.  
• Continually identify best practices for program delivery, assist in the development of curriculum and program implementation guidance to maintain Work and Family Life Programs. 
• Assist Regional FFSP Program Managers on development of marketing plans and campaigns.  
• Continually assess effectiveness of the Work and Family Life Programs and services execution and recommend adjustment of resources or changes to policy and procedures to increase efficiency and effectiveness.  
• Collaborate with other FFSP personnel as the team works to provide FFSP support to individuals, families, commands and others entitled to FFSP services to include deployment and mobilization support, individual deployment support, reginal/site individual deployment support, repatriation, ombudsman training and support, relocation assistance, life skills education, transition assistance, family employment readiness, emergency preparedness and response and emergency case management support as outlined in FFSP directives.  
• Coordinate with agencies and other service support offices when needed.  
• Ensure WFL information is incorporated as appropriate in FFSP education and awareness campaigns.  
• Ensure staff delivering WFL are accounting for all services delivered in the scheduling module in FFSMIS.  
• Monitor Work and Family Life Programs staff training, and compliance with contract performance standards. 
• Oversee the provision of consultations and education/training in the Work and Family Life Programs. 
• Must demonstrate skills in creating and executing plans for large programs.  
• Must possess professional knowledge of social services and/or education delivery systems. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Required Skills and Knowledge

• Minimum educational qualifications include a master’s degree in a social science or related behavioral science field, a combination of social science education and equivalent experience to a master’s degree, or four years equivalent experience.  
• Working knowledge of Microsoft Office 365. 
• Individual should be detail-oriented, self-motivated and able to work autonomously. 

Required Work Experience 

• Must demonstrate two years’ experience managing, coordinating or supervising the delivery of social services programs and services. 
• The Functional Chief for the Work and Family Life Program shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.  
• Strong oral and written communication, assessment, data management, and advocacy skills are required.  
• Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background.   
• Knowledge of the FFSMIS system is desired but not required. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.