Solutions Engineer, Higher Education

Instructure was founded to create superior, user-friendly software that transforms teaching and learning. We're dedicated to building effective, usable tools for a more connected and open edtech ecosystem, empowering everyone to access education, make discoveries, and achieve great things. We do this by empowering smart, passionate people to create awesome… So here’s your opportunity.

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE) having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process.  Specifically, evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, and Impact by Instructure.  Someone that will work directly with account executives to both sell and architect the best possible solution for buyers.

Solutions Engineers are the primary knowledge resource for the sales team and are responsible for actively driving and managing the functional and technical evaluation stages of the sales process. SEs are the key technical advisor and product advocate, thoughtfully considering all alternatives to arrive at best recommendations.

SEs must effectively communicate complex education and technology concepts and practices to a variety of stakeholders.  This SE position will partner with our Higher Education Sales Team. The location of this position is flexible, although candidates must be willing to travel up to 60%.

• Present the Instructure Learning Platform as a product (and Instructure as a partner) to a variety of higher education stakeholders.
• Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s).
• Promote methods of using instructional technology to transform teaching and learning.
• Develop and deliver tailored product demonstrations that are simple but engaging.
• Lead in-depth, technical discussions with information technology experts.
• Identify or develop solutions to address unique technical or functional requirements.
• Understand and document customer requirements to support a successful evaluation and implementation.
• Assist proposal writers with responding to functional and technical elements of RFIs/RFPs
• Leverage prior education technology or solutions engineering experience to help others on the sales team achieve sales and professional development goals 
• Contribute to team development efforts by participating in recruiting and onboarding, mentorship, and sales enablement activities
• Work across geographies in pursuit of company objectives

• Proven academic technology and/or solutions engineering experience
• Proven experience providing professional development and mentorship
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Proven knowledge of an experience integrating sales methodologies
• Proven project management skills
• Applied understanding of teaching, instructional design, and education systems administration
• Expert understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, student information systems, AI in education etc
• Executive-level confidence to assume an active role as a thought leader in strategic discussions with internal and external stakeholders
• Articulate and compelling presentation skills
• Excellent communication skills in speech and writing, tailored for an audience
• Self-motivated, self-reliant, and collaborative
• Access to a nearby airport. Travel requirements up to 60%

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
• Competitive compensation and participation in Instructure’s equity program
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs. 
• Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.